Summary
Overview
Work History
Skills
Timeline
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Lauren Plumer

Cumberland Foreside

Summary

Professional hospitality leader with significant experience in managing high-energy bar and restaurant environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating an inviting atmosphere. I am extremely reliable and goal-oriented, always ensuring that operations run smoothly and efficiently.

Overview

2
2
years of professional experience

Work History

Bar Manager

OTTO
08.2024 - 12.2024
  • Created a welcoming atmosphere with a loyal and repeat customer base by being earnestly interested in our guests' and their satisfaction.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept inventory well-stocked and organized to meet expected demands.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.

Bartender

Scarlet Begonias
01.2023 - 07.2024


  • Developed repeat customers by engaging in friendly conversation and remembering regulars' favorite drink orders.
  • Streamlined bar and restaurant operations to create a smooth workflow and expedite orders.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Smoothly served high customer volumes.
  • Reduced wait times for service by efficiently managing and prioritizing orders.
  • Upsold menu items to customers to increase sales.
  • Streamlined bar and restaurant operations to create a smooth workflow and expedite orders.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Smoothly served high customer volumes.
  • Reduced wait times for service by efficiently managing and prioritizing orders.
  • Upsold menu items to customers to increase sales.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Happily opened and closed the bar according to established procedures, ensuring preparedness for each shift.

Skills

  • Excellent customer service
  • Training and mentoring
  • Customer relationship building
  • Outgoing personality

Timeline

Bar Manager

OTTO
08.2024 - 12.2024

Bartender

Scarlet Begonias
01.2023 - 07.2024

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Lauren Plumer