Lauren Poe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Always ready to step in and positively impact any environment. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
15
15
years of professional experience
Work History
Senior Customer Support Specialist
UnitedHealth Group
12.2021 - Current
- Mentored junior team members, fostering professional growth and development within the department.
- Implemented new ticketing systems that improved tracking and resolution of customer concerns.
- Developed comprehensive training materials to improve team knowledge and performance in various areas of customer support.
- Enhanced customer satisfaction by resolving complex technical issues and providing exceptional support.
- Served as an authoritative resource for colleagues seeking expert advice on complex technical problems or procedural guidelines.
Postal Service Clerk
United States Postal Service, USPS
07.2016 - 04.2020
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Handled fragile or hazardous items carefully, adhering to established safety protocols.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
- Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
Teacher's Assistant
East Dallas Development Center
08.2015 - 03.2016
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Graded assignments and reported individual progress to teacher.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
Operations Representative
Bank Of America
01.2012 - 05.2015
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Maintained accurate records of operations activity, enabling data-driven decision making.
- Analyzed operational data to identify areas for improvement and implement necessary changes.
Office Administrative Assistant
Justice Of The Peace, Dallas County
05.2009 - 03.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Education
. -
DallasISD Alternative Certification Program
9400 N Central Expressway Dallas TX 7523103.2024
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO08.2023
High School Diploma -
Yvonne A Ewell Townview Center
Dallas TX05.2010
Skills
- Sales Support
- Escalation management
- Customer Service
- Problem-solving abilities
- Collaborative mindset
- Student Motivation
- Parent-Teacher Communication
- Computer Skills
- Storytelling Techniques
- Labeling and Packaging
- Professional Development
- Critical Thinking
- Customer Relations
- Follow-up skills
Timeline
Senior Customer Support Specialist
UnitedHealth Group
12.2021 - Current
Postal Service Clerk
United States Postal Service, USPS
07.2016 - 04.2020
Teacher's Assistant
East Dallas Development Center
08.2015 - 03.2016
Operations Representative
Bank Of America
01.2012 - 05.2015
Office Administrative Assistant
Justice Of The Peace, Dallas County
05.2009 - 03.2010
. -
DallasISD Alternative Certification Program
Bachelor of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Yvonne A Ewell Townview Center