Lauren Polley
College Freshman
Lynchburg,Virginia
Summary
Highly motivated and diligent college freshman with a strong track record of academic excellence and a passion for learning. Demonstrates exceptional work ethic, quick adaptability, and a keen ability to master new concepts and skills swiftly. Seeking a dynamic work opportunity where I can leverage my enthusiasm, problem-solving abilities, and commitment to contributing positively to the team. Eager to apply my strong analytical skills and dedication to delivering high-quality results in a professional environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member/Head Cashier
Firehouse Subs
12.2022 - Current
- Demonstrated exceptional customer service skills, providing friendly and helpful assistance to customers
- Processed cash, credit, and debit card transactions accurately and efficiently
- Maintained a clean and organized work area, ensuring adherence to health and safety guidelines
- Exhibited strong attention to detail in food preparation, ensuring accuracy and quality
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Greeted customers and provided outstanding customer service.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Camp Counselor
Camp Kumbayah
06.2023 - 06.2023
- Supervised and ensured the safety and well-being of campers during activities
- Planned and organized recreational and educational programs, promoting personal growth
- Assisted campers with daily routines and provided guidance in navigating challenges
- Fostered a positive and inclusive camp environment, resolving conflicts professionally
Sales Associate
Journeys
11.2022 - 01.2023
- Provided exceptional customer service, addressing inquiries and assisting with product selection
- Handled cash, credit, and debit card transactions accurately and reconciled sales
- Educated customers about promotions, discounts, and loyalty programs
- Collaborated with the sales team to achieve sales targets and enhance customer experience
Education
High School Diploma -
EC GLASS HIGHSCHOOL
Lynchburg, VA05.2024
Skills
- Member of the National Junior Honor Society
- Customer Service
- Cash Handling
- Communication
- Teamwork
- Organizational Skills
- Problem Solving
- Leadership
- Attention to Detail
- Customer Engagement
- Food Preparation
- Scheduling
Accomplishments
- Placed 3rd in Track and Field at the State level in Virginia.
- Three-Sport Student Athlete: Participated in and excelled in three sports throughout high school.
- Excellent academic record with a 4.0 GPA.
- Member of the National Junior Honor Society.
Volunteer Experience
Salvation Army, Assisted with organizing and sorting donated items to ensure efficient inventory management., Helped with meal preparation and serving for community events and programs., Provided support and assistance to individuals and families in need, offering a compassionate and empathetic approach., Participated in fundraising activities to generate financial support for Salvation Army programs.
Extracurricular Activities
Garden Club: Active member of the Garden Club at Bellaire High School, participating in various gardening and environmental projects.
Certification
CPR Certification
- Certified in Cardiopulmonary Resuscitation (CPR)
- Issued by Camp Kumbayah, valid through 6-8-2025
Timeline
Camp Counselor
Camp Kumbayah
06.2023 - 06.2023
Crew Member/Head Cashier
Firehouse Subs
12.2022 - Current
Sales Associate
Journeys
11.2022 - 01.2023
High School Diploma -
EC GLASS HIGHSCHOOL
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