Lauren Pongallo

HR Manager for The Hilltop Companies, a leading national financial consulting firm specializing in mortgage banking, fraud, and mergers and acquisitions.

• Sourced potential employees based on client needs
• Set up initial interviews with both Hilltop and the client
• strategized with C-Suite and client executives to ensure HR needs are met including identifying areas of opportunity, negotiating compensation, and conducted exit interviews to gain feedback to improve company HR overall
• well versed in all HR issues, with experience in coaching and guiding employees
• managed sensitive HR issues and worked to resolve concerns of both the employee and the company/client
• ensured staff that represented all facets of DEI requirements
• experienced in multiple onboarding procedures to include providing learning and development on training, and setting up access to various company system
• Ensured employee and client satisfaction
• Assessed employee performance during engagements and after project end
• Ran payroll bi-monthly using Paychex and Quickbooks tools
• Maintained current and past employee records dating back 10 years

• Lauren has over ten years of experience in marketing and recruiting for The Hilltop Companies, a leading national financial consulting firm specializing in mortgage banking, fraud, and mergers and acquisitions.
• Led recruiting efforts to staff multiple consulting projects, including those for Big Four firms and Government Projects
• Recruited teams of all sizes from 5 people to 100 people
• worked with the executive team to define recruiting needs and interview candidates
• developed recruiting processes/systems to effectively staff projects
• worked collaboratively to meet DEI requirements of the clients to ensure the staff represents all facets
• complied with EEO, OSCCP requirements
• partnered with local universities to include George Mason University, Georgetown University, JMU, VCU, and others to acquire and ensure a diverse pool of applicants
• implemented tracking system for applicants through excel spreadsheets
• managed recruiting team and worked with c suite team to ensure recruiting needs were met
• strong knowledge of both State and Federal laws to include EEO, diversity inclusion, and FMLA guidelines
• proficient with all modes of social media and online employee search platforms
• led all of Hilltop’s marketing and recruiting efforts
• Working with the CEO, managing directors and controller, she has been responsible for developing and executing marketing strategies to sell the company’s consulting and accounting services
• Her experience includes creating marketing materials focused on the mortgage and financial services industries, overseeing ongoing email marketing campaigns to 500 - 1000+ target clients, creating and managing the design, content, and presentation of the corporate website, managing the new employee recruiting efforts, providing and implementing an effective quality control process for marketing documents, website, and proposals, creating over fifty white papers addressing industry issues and how Hilltop can assist its clients, assisting subject matter experts with drafting client proposals in both the civilian and government spaces, providing final editing and quality control checks for every major proposal, and managing the target client database.