Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Poole

Gastonia,NC

Summary

Dynamic and detail-oriented professional with a strong background in hospitality, having excelled at Homewood Suites by Hilton. Proven expertise in deep cleaning and sanitization techniques, complemented by exceptional customer service skills. Committed to maintaining high standards of cleanliness and organization, ensuring a welcoming environment for guests.

Overview

15
15
years of professional experience

Work History

Housekeeper

Heavenly Maids
03.2023 - 12.2023
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Dusted picture frames and wall hangings with cloth.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Verified cleanliness and organization of storage areas and carts.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Adhered to professional house cleaning checklist.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.

Deli Clerk

Publix
08.2018 - 07.2023
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Assistant Manager

Fuddruckers
02.2014 - 08.2018
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Housekeeping

Homewood Suites by Hilton Colorado Springs Airport
05.2012 - 04.2016
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Performed general housekeeping duties such as cleaning, emptying trash, power scrubbing and vacuuming for Number-floor building.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Managed Number staff to deliver timely and courteous guest service in front desk, housekeeping and maintenance operations.
  • Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
  • Performed housekeeping functions to maintain compliant, audit-ready operations.
  • Upheld housekeeping standards by keeping space clean and free of hazards.
  • Performed general housekeeping and cleaning tasks.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
  • Followed sanitation and good housekeeping practices.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Practiced excellent housekeeping to maintain accident-free workplace.
  • Complied with OSHA, EPA and Flex Energy housekeeping and safety rules to perform job requirements.
  • Answered calls for housekeeping problems such as spills and broken glasses.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Picked up debris and trash and performed basic housekeeping.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Handled guest complaints about housekeeping services and referred problems to management.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Used standard housekeeping equipment, tools, and supplies to accomplish basic cleaning.
  • Applied exceptional housekeeping skills to keep lobby areas tidy and clean.
  • Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.

Inventory Control Specialist

Walmart
05.2009 - 06.2011
  • Used equipment like forklifts and pallet jacks to move inventory.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Audited and corrected discrepancies in inventory numbers.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Completed physical inventory counts each month.
  • Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Keeping shelves full by picking items from bins needed on shelves.
  • Correct negative on hands to ensure items inventory is accurate to keep items in stock.
  • Organize bins and back of warehouse.

Education

Hs Diploma -

Forestview High-school
Gastonia, NC
05.2005

Skills

  • Dusting
  • Restroom detailing
  • Deep cleaning
  • Vacuuming and sweeping
  • Window cleaning
  • Cleaning light fixtures
  • Hospitality background
  • Multitasking and organization
  • Excellent oral and written communication
  • Ordering cleaning supplies
  • Watering plants
  • Window washing
  • Detail-oriented
  • Interior and exterior cleaning
  • Commercial and residential cleaning
  • Physically strong
  • Customer service
  • Closet detailing
  • Dusting furniture
  • Hardworking
  • Exceptional time management
  • Focused and detail-oriented
  • Housekeeping
  • Ceiling fan cleaning
  • Exceptional communicator
  • Safety protocols
  • Mopping and buffing floors
  • Product knowledge
  • Waste disposal
  • Surface disinfection
  • Chemical handling
  • Able to lift number lbs
  • Vacuuming
  • Tile and grout care
  • Cleaning bathrooms
  • Teamwork
  • Polishing surfaces
  • Infection control
  • Sanitization techniques
  • Hazardous chemical training

Timeline

Housekeeper

Heavenly Maids
03.2023 - 12.2023

Deli Clerk

Publix
08.2018 - 07.2023

Assistant Manager

Fuddruckers
02.2014 - 08.2018

Housekeeping

Homewood Suites by Hilton Colorado Springs Airport
05.2012 - 04.2016

Inventory Control Specialist

Walmart
05.2009 - 06.2011

Hs Diploma -

Forestview High-school

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Lauren Poole