Lauren Popelars
De Forest,WI
Summary
Business and Operations Analyst committed to offering high-quality services in process improvement, operations, change leadership, analysis, and problem solving to provide enhanced outcomes. Progressive experience in developing teams and processes to improve performance and promote a positive working environment. Proficient in analysis, employee engagement, fostering a positive working environment and creating personal connections. Possess strong interpersonal and organizational skills with an ability to cultivate productive relationships with team members, customers, patients, leaders and peers.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
Work History
Store Manager
Walgreens
Madison, WI
08.2002 - Current
- Deliver exceptional customer service to all customers and patients
- Enhance productivity, while leading 50 employees on daily store operations
- Engage employees to maintain a positive, stable and safe workplace
- Hold full accountability for management of inventory and financial procedures, such as budgeting, in order to attain sales targets within time and budgetary constraints
- Examine the performance gaps of individuals and leadership teams at store-level and recommend change management plans as needed to obtain desired outcomes
- Successfully achieve growth-oriented outcomes for all departments by utilizing problem solving and training expertise.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Master of Science - Organizational Change Leadership
University of Wisconsin
05.2016 - 05.2022
Bachelor of Arts - Psychology, Interpersonal Communication
University of Wisconsin
08.1997 - 05.2002
Skills
Project AdministrationChange ManagementCommunicationBuilding RelationshipsOperations ManagementTeam EngagementStrategic Planning & AnalysisStakeholder analysisProcess ImprovementTime ManagementRegulatory ComplianceKEY ACCOMPLISHMENTSImproved performance-level and work efficiency of team members by providing effective trainingCoaching, and guidanceMaintained optimal service standards aimed at customer retention and financial stability, as well asAccomplished sales targets by managing overall store operationsOperated a retail and pharmacy chain store during the COVID-19 pandemic Adjusted to everchangingNeeds and worked to maintain employee, customer and patient safety, team engagement and
Employee wellbeing
Relationship building and management
Team leadership and coaching
Staff training and development
Staff Management
Strategic thinker
Customer Relations
Operations
Training and mentoring
Personnel development
Goals and performance
Team Building
Timeline
Master of Science - Organizational Change Leadership
University of Wisconsin
05.2016 - 05.2022
Store Manager
Walgreens
08.2002 - Current
Bachelor of Arts - Psychology, Interpersonal Communication
University of Wisconsin
08.1997 - 05.2002