Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Post

Tulsa,OK

Summary

Adaptable, hardworking team player with great problem solving skills and ability to think on their feet. Strong drive for both client satisfaction and retention as well as designing and achieving goals. Always looking for personal as well as company streamlined improvement and growth.

Overview

12
12
years of professional experience

Work History

Kitchen Manager

Chimera Cafe
11.2021 - Current
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Checked and tested foods to verify quality and temperature.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Line Cook

Lone Wolf
01.2021 - 12.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Assisted in developing new menu items to reflect restaurant's style and standards.

Bartender

On The Border
04.2011 - 01.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.

Education

BBA - International Business - Marketing

Northeastern State University
Broken Arrow, OK
05.2019

Study Abroad - International Marketing

Ewha Womans University
Seoul, South Korea
12.2018

Unfinished Bachelors of Science - Environmental Conservation

Tulsa Community College
Tulsa, OK
04.2015

Skills

  • Inventory Coordination
  • Control Inventory Costs
  • Purchasing Strategies
  • Order Delivery Practices
  • Multitasking and Organization
  • Customer Service
  • Teamwork and Collaboration
  • Workflow Optimization
  • Operations Management
  • Process Improvement
  • Team Leadership

Timeline

Kitchen Manager

Chimera Cafe
11.2021 - Current

Line Cook

Lone Wolf
01.2021 - 12.2021

Bartender

On The Border
04.2011 - 01.2021

BBA - International Business - Marketing

Northeastern State University

Study Abroad - International Marketing

Ewha Womans University

Unfinished Bachelors of Science - Environmental Conservation

Tulsa Community College

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Lauren Post