Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren Potter

Silsbee,TX

Summary

Dedicated and detail-oriented professional with extensive experience in customer service and administrative support. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

10
10
years of professional experience

Work History

Homemaker

Potter Residence
01.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Manage daily household operations, including budgeting, meal planning, and scheduling.
  • Develop strong organizational skills and multitasking abilities to meet family needs.
  • Foster a supportive and nurturing environment for family members.


Medical Assistant

Morrell Dermatology
08.2018 - 01.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted physicians with Excision and MOH's surgeries.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
  • Contributed to the establishment of a welcoming atmosphere in the clinic by consistently demonstrating professionalism and empathy towards all patients.
  • Streamlined office processes with effective communication between staff members, resulting in smoother daily operations.
  • Provided support during skin surgeries, ensuring optimal results and minimizing complications.
  • Administered prescribed topical medications accurately under the supervision of the attending dermatologist, maximizing therapeutic benefits to patients.
  • Educated patients on preventative measures to promote long-lasting skin health and reduce future issues.
  • Conducted initial consultations for new patients, gathering pertinent medical history information for accurate diagnoses.
  • Improved patient adherence to treatment plans by offering clear instructions and addressing concerns promptly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Oriented and trained new staff on proper procedures and policies.

Collections Clerk

Neches Federal Credit Union
05.2016 - 08.2018
  • Improved collections efficiency by promptly contacting delinquent customers and negotiating payment arrangements.
  • Delivered timely reports to management, providing valuable insights into overall collections performance and areas for improvement.
  • Developed custom payment plans for clients experiencing financial hardship, demonstrating empathy and understanding while protecting company interests.
  • Collaborated with sales teams to address credit concerns promptly before they escalated into long-term collection issues.
  • Established trust among customers by listening attentively to their concerns and offering feasible solutions tailored to individual circumstances.
  • Enhanced team productivity by sharing best practices and collaborating closely with colleagues to resolve complex cases.
  • Provided exceptional customer service during collections calls, maintaining professionalism at all times while resolving disputes efficiently.
  • Maintained accurate customer records, updating contact information and account details as needed.
  • Contributed to a positive work environment through active participation in team meetings and adherence to company policies.
  • Collected on delinquent accounts to reduce overdue balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.

Teller

Neches Federal Credit Union
04.2015 - 05.2016
  • After one year of teller experience I was promoted and relocated as a Collections clerk.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Educated customers on use of banking website and mobile apps.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.

Education

No Degree - Nursing

Lamar State College Orange
Orange, TX

High School Diploma -

Silsbee High School
Silsbee, TX
05.2010

Skills

  • Friendly, Positive Attitude
  • Strong organizational and time management skills
  • Excellent communication and interpersonal abilities
  • Proficient in Microsoft Office Suite and electronic medical records (EMR)
  • Customer service-focused with a commitment to client satisfaction
  • Problem-Solving

References

Amber Stockwell 

Realtor- JLA Realty 

409-926-9156


Sierra Smith

Teller 

409-504-8586


Dana Klages

Office Manager at Morrell Dermatology

409-550-9382


Stephanie Iles

Member Service Rep at Neches Federal Credit Union

409-549-3862


Marsha Dougharty 

Collections Supervisor 

409-338-1401

Timeline

Homemaker

Potter Residence
01.2020 - Current

Medical Assistant

Morrell Dermatology
08.2018 - 01.2020

Collections Clerk

Neches Federal Credit Union
05.2016 - 08.2018

Teller

Neches Federal Credit Union
04.2015 - 05.2016

No Degree - Nursing

Lamar State College Orange

High School Diploma -

Silsbee High School

Similar Profiles

CREATE PROFILE
Lauren Potter