Lauren Potvin
Wilmington,MA
Summary
Experienced healthcare IT Project Lead with 15+ years of expertise in software implementations and technical project management. Skilled in leading clinical system consolidation projects to enhance efficiency and improve patient care outcomes. Demonstrated ability to manage complex projects and cross-functional teams, driving organizational change and implementing collaborative strategies. Committed to adhering to legal, quality, patient safety, and HIPAA regulations to ensure compliance and enhance healthcare innovation
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Project Lead
Hebrew Senior Life
01.2019 - Current
- Project Manager overseeing MEDITECH Expanse Clinical System Consolidation Project for 2 LTCH/SNF Facilities (Meditech), 3 Outpatient Facilities (eClinicalWorks), and Homecare and Community Based Services (NetSmart)
- Engaging with hospital leadership to ensure project alignment with organizational goals
- Developing comprehensive project plans, including staffing and resource allocation, to ensure successful implementation
- Managing project timelines and milestones, identifying potential risks, and addressing competing projects to maintain project alignment
- Providing oversight to 10 External Consultants and 25+ team leads, ensuring seamless coordination and collaboration among teams to achieve project objectives
- Handling budgeting, vendor management, device management and invoicing for projects and departmental expenses
- Developing and implementing server maintenance plans to ensure system reliability, while also creating comprehensive documentation and manuals for departmental processes
- Establishing disaster recovery protocols to mitigate potential system downtime and downtime procedures
- Restructuring departmental data analytics processes to enhance efficiency and effectiveness
- Leading the implementation of MEDITECH medication reconciliation applications, including electronic prescription of controlled substances using Dr. First and Barcode Medication Scanning.
Clinical Analyst 3
Hebrew Senior Life
01.2015 - 2019
- Provided primary support for Pharmacy, Laboratory, and Radiology software systems, ensuring their optimal functionality, seamless integration, and promptly addressing any technical issues or concerns that arise
- Oversaw device management, server updates, and interfaces including MIIS, Arcadia, MobileX, Omnicell, Quest, RALS, Fuji Pacs, Corepoint Interface Engine, and First Data Bank
- Project Manager of EHR system updates, ensuring smooth transitions and system functionality
- Led LAB Information Systems management, including overseeing technical aspects of bringing lab analyzers on-site and initiating in-house lab processing
- Acted as the Technical Lead for transitioning from pharmacy medication blister packs to dispensing Machines (Omnicell) for all LTCH floors, ensuring efficient medication management
- Facilitated software updates, migrations, and maintenance to enhance system performance and functionality
- Contributed as a member of various councils and committees including the Physician Advisory Council, Medication Safety, Informatics Council, and Financial Steering Committee
- Implemented user access and provisioning protocols to ensure secure system access and data integrity.
Information Security Consultant
HC Tech
01.2014 - 01.2015
- Served as Epic User Access and Security Manager for Brigham & Women's Hospital, ensuring secure and efficient access management for 10,000+ employees in Epic.
EHR Consultant
Healthdata Specialists
01.2012 - 01.2014
- Technical Lead and Project Manager, Orchestrated the successful implementation of various systems including Meaningful Use Stages 1&2, Bedside Medication Verification, Pyxis, Physician Workload Manager, Ambulatory, CPOE, Electronic Prescription (Dr. First), Patient Portal, Orderset Governance (Provation), Physician Advisory Group, Oncology, Formulary Service Vendor conversion (Medispan - Firstdata bank), Quality Reporting & surveillance (Midas), and Intelligent Medical Objects (IMO)
- Conducted training sessions for nursing staff, physicians, and pharmacy personnel,
- Supervised 4 fellow consultants, and reported directly to hospital CIO.
Senior Implementation Specialist
Meditech
01.2010 - 01.2012
- Understanding workflow of hospital areas using designated applications
- Assisting 20+ customers during implementation by advising on optimal system setup to meet operational and workflow goals, training core teams, and providing ongoing education via telephone, on-site audit visits, and seminars
- Developing workflow strategies to optimize system usage in line with established Best Practices
- Troubleshooting, researching, and resolving software problems and customer issues
- Managing requests for system enhancements or modifications.
Organizational Development Intern
Beth Israel Deaconess Hospital
01.2009 - 01.2010
- Supported Organizational Development Department initiatives.
- Conducted and analyzed quantitative and qualitative surveys.
- Assisted director with employee focus groups, skills workshops and intervention services.
Education
M.A. Organizational Psychology -
William James College (Formerly Massachusetts School of Professional Psychology)
Boston, MA01.2010
B.S. Psychology -
University of South Carolina
Spartanburg, SC01.2009
Skills
- Strategic Planning
- Software Development
- Project planning and development
- Stakeholder Communications
- Healthcare Analytics
- Clinical Informatics
Certification
- Lean Leadership
- FUJI Pacs System Administrator
- Omnicell System Administrator
Timeline
IT Project Lead
Hebrew Senior Life
01.2019 - Current
Clinical Analyst 3
Hebrew Senior Life
01.2015 - 2019
Information Security Consultant
HC Tech
01.2014 - 01.2015
EHR Consultant
Healthdata Specialists
01.2012 - 01.2014
Senior Implementation Specialist
Meditech
01.2010 - 01.2012
Organizational Development Intern
Beth Israel Deaconess Hospital
01.2009 - 01.2010
M.A. Organizational Psychology -
William James College (Formerly Massachusetts School of Professional Psychology)
B.S. Psychology -
University of South Carolina
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