Lauren DuBrock
Lakemoor,IL
Summary
Customer service and business-focused professional with 8+ years of experience in dynamic environments. Expertise in delivering exceptional support, enhancing team collaboration, and optimizing workflows for increased efficiency. Transitioned successfully into accounts payable and receivable roles, demonstrating meticulous attention to detail while managing high volumes of financial transactions. Dedicated to ongoing professional development and a long-term career in finance.
Overview
7
7
years of professional experience
Work History
Accounts Payable and Receivable Specialist
General Medical Devices, Inc.
Palatine, IL
11.2024 - Current
- Manage 300 customer accounts to ensure prompt payments and maintain a DSO of 25 days.
- Average $70,000 in payment applications daily.
- Utilize aging reports to record payment activities and communication with customers.
- Negotiate payment plans with high-risk customers to mitigate risk and acquire payments on an agreed payment schedule
- Review and analyze each transaction for seven bank accounts for accurate financial reporting.
- Order an average of $40,000 of products daily from vendors to provide to customers
- Establish accurate pricing and high profit margins.
- Collaborate with the operations team to streamline the order process to prevent delays and discrepancies.
- Oversee the Accounts Payable process and establish timely payments to maintain strong relationships with vendors.s
- Monitor 20-30 vendor orders, receive all incoming product, and initiate approximately $100,000 in payments weekly in the form of ACH, wires, credit cards, and checks
- Verify timesheets and ensured compliance with company payroll policies on a bi-weekly basis
Customer Service Supervisor
General Medical Devices Inc, AED Professionals
Palatine, IL
06.2022 - 11.2024
- Order entry and review using CRM systems Salesforce and Quickbooks
- Collected data and prepare monthly reports
- Answered inbound phone calls, emails and live chats
- Provided training for new employees
- Tracked and updated inbound/outbound shipments from vendors and to customers
- Processed outbound shipments utilizing UPS Worldship and Fedex Ship Manager software
- Implemented customer service policies and procedures to ensure consistent service
- Resolved any customer complaints and returns in a timely manner
- Supported Sales staff
- Oversaw warehouse productivity and receiving
Executive Administrative Assistant
General Medical Devices Inc, AED Professionals
Palatine, IL
06.2019 - 06.2022
- Answered and directed phone calls
- Organized and scheduled appointments and meetings
- Maintained contact lists, developed filing systems, Booked travel arrangements, Generated reports, and handled sensitive and confidential information for the executive team
- Received, sorted and distributed mail
- Maintained up-to-date employee records and assisted with payroll
- Efficiently managed multiple projects at once while producing accurate results
Sales/Collections Manager
Acceptance Now
Schaumburg, IL
06.2018 - 06.2019
- Managed 50+ customer accounts
- Set daily and weekly sales goals for a team of 2-3 people
- Provided training for new employees
- Addressed all escalated customer concerns in an efficient and productive manner
- Processed cash and debit/credit card transactions
- Converted referred leads to lease-to-own customers
- Prepared and completed all contract paperwork, ensuring the customer receives merchandise and the partnership store receives payment
- Educated customers on the price options and features/benefits of the agreement
- Oversaw and coordinated the collections process to ensure the timely recovery of outstanding accounts while maintaining positive customer relationships
- Analyzed aging reports and implemented effective collection strategies
Education
High School Diploma -
Huntley High School
Huntley, IL05-2015
Skills
- Data entry and CRM software
- Accounts payable
- Accounts receivable
- Payment processing
- Vendor management
- Invoice processing
- Bank reconciliation
- Calendar and time management
- Negotiation skills
- Financial auditing and QuickBooks
- Account and conflict management
- Microsoft Office proficiency
- B2B sales strategies
- Sales and inventory control
- Organizational skills
Timeline
Accounts Payable and Receivable Specialist
General Medical Devices, Inc.
11.2024 - Current
Customer Service Supervisor
General Medical Devices Inc, AED Professionals
06.2022 - 11.2024
Executive Administrative Assistant
General Medical Devices Inc, AED Professionals
06.2019 - 06.2022
Sales/Collections Manager
Acceptance Now
06.2018 - 06.2019
High School Diploma -
Huntley High School
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