Lauren Procaccio
Wenonah
Summary
Professional PSA with experience in patient support and administrative functions. Skilled in managing patient interactions, scheduling, medical records as well as insurance with strong focus on accuracy and efficiency. Known for effective team collaboration, adaptability to changing needs, and consistently achieving results. Possesses excellent communication, problem-solving, and organizational skills, ensuring high-quality patient care and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Service Associate
Penn Medicine
06.2023 - Current
- Managed patient check-in and registration processes to enhance workflow efficiency.
- Addressed patient inquiries and concerns, ensuring high levels of satisfaction.
- Coordinated scheduling for appointments, optimizing provider availability and patient access.
- Assisted in maintaining accurate patient records within electronic health record systems.
- Educated patients on insurance policies and payment options, improving understanding of services.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Answered incoming calls, scheduled appointments and verified insurance information.
Critical Care Technician
Cooper University Hospital
10.2016 - 03.2021
- Monitored vital signs and recorded patient data accurately to support clinical decisions.
- Assisted nursing staff with patient care tasks, ensuring comfort and safety during procedures.
- Maintained and operated medical equipment, adhering to strict safety protocols.
- Collaborated with interdisciplinary teams to enhance patient care delivery and outcomes.
- Trained new staff on proper equipment usage and hospital protocols for efficiency.
- Led initiatives to improve response times during emergencies, enhancing team coordination efforts.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
- Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
- Proactively identified potential complications by closely observing patients for signs of clinical deterioration, alerting medical staff as needed.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Facilitated seamless transitions of care by conducting thorough handovers during shift changes and communicating pertinent information to incoming staff.
- Performed advanced diagnostic tests such as EKGs or blood draws that contributed to prompt diagnosis of life-threatening conditions.
- Triaged patients and delegated treatment needs to qualified staff and specialized departments.
- Assisted in life-saving procedures such as CPR, defibrillation, and emergency airway management, ultimately improving patient survival rates.
- Promoted a safe environment by strictly adhering to infection control guidelines and promptly addressing potential hazards in the critical care unit.
Medical Billing Assistant
Relievus
01.2017 - 02.2018
- Processed medical claims accurately, ensuring compliance with regulatory standards.
- Managed patient billing inquiries, providing timely and effective support.
- Reviewed and corrected billing discrepancies to enhance accuracy and efficiency.
- Collaborated with healthcare providers to verify patient insurance information.
- Insurance Verification
- Referrals and any other needs of the office.
District Manager
South Jersey Times
07.2008 - 01.2017
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Monitored performance of employees.
- Customer Service
Education
Certificate of Technical Studies - Allied Health
ASI Career Institute
Blackwood, NJ04-2017
High School Diploma -
Deptford High School
Deptford, NJ06-2001
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Healthcare
- Medical terminology
- Scheduling appointments
- Patient registration
- Documenting and recording information
- Benefits explanation
- Medical insurance
- Registration and scheduling
Certification
Certified EKG Technician
Phlebotomy Technician Certificate
Timeline
Patient Service Associate
Penn Medicine
06.2023 - Current
Medical Billing Assistant
Relievus
01.2017 - 02.2018
Critical Care Technician
Cooper University Hospital
10.2016 - 03.2021
District Manager
South Jersey Times
07.2008 - 01.2017
Certificate of Technical Studies - Allied Health
ASI Career Institute
High School Diploma -
Deptford High School