Lauren Purnell
Waco,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Store Manager
GreenLife Nursery & Landscaping
Waco, TX
03.2024 - Present
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Created work schedules for store personnel.
- Delegated work to staff, setting priorities and goals.
- Updated and maintained store signage and displays.
- Planned special promotions and events to bring in new customers.
- Assessed operational efficiency of the store's departments.
- Resolved customer complaints in a timely manner.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Crafted compelling social media content for company's online presence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Experienced in efficiently overseeing cash management.
Stay-at-home-Mom
Stay At Home Mom
Waco, TX
11.2020 - 03.2023
- Demonstrated strong time management skills.
- Skilled at finding solutions.
- Demonstrated strong planning skills.
- Displayed exceptional prioritization abilities.
- Mastered various forms of communication.
- Proven ability to effectively handle and resolve conflicts.
- Successfully adapted to new challenges and responsibilities.
- Demonstrated strong ability to juggle numerous responsibilities.
- Implemented strategies to enhance decision-making processes.
- Managed financial resources effectively and efficiently.
- Incorporated creativity into daily tasks to improve overall efficiency.
- Managed nutrition effectively.
- Managed appointment scheduling and coordination.
Bartender
Cinema Lounge
Waco, TX
09.2018 - 02.2023
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Balanced daily registers and generated sales reports for management.
Education
Certification - Dental Assisting
Houston Dental Assistant School
Katy06-2015
High School Diploma -
Mexia High School
Mexia, TX06-2009
Skills
- Customer Service Management
- Operations Management
- Employee Training
- Promotional planning
- Store operations oversight
- Shift Scheduling
- Store Merchandising
- Project Management
- Advertising and marketing
- Multitasking and Organization
- Sales Strategies
- Policies and Procedures
- Special Events
- Problem-Solving
- Customer Service
- Friendly and Positive
- Reliable
- Work Planning and Prioritization
Affiliations
- Gardening
- Creative Arts; music, painting, embroidery, diamond art creations
- Hockey fan
- Adventuring with my 3 year old daughter
- Organizing family events
Accomplishments
- Owner of Tres Flames Marketing, a social media and marketing management business.
- Proficient in creating branding and logos for businesses.
- Successfully organized and executed GreenLife Nursery's first annual Fall Festival to benefit customers of GreenLife Nursery and our community.
- Promoted from cashier to supervisor within 6 weeks of starting at GreenLife Nursery. Promoted to store manager in less than 1 year.
References
References available upon request.
Timeline
Store Manager
GreenLife Nursery & Landscaping
03.2024 - Present
Stay-at-home-Mom
Stay At Home Mom
11.2020 - 03.2023
Bartender
Cinema Lounge
09.2018 - 02.2023
Certification - Dental Assisting
Houston Dental Assistant School
High School Diploma -
Mexia High School
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