Lauren Pye
Houston,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Operational Key Account Manager
DSV Air & Sea
Houston, TX
10.2022 - Current
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Hired and managed a team of 12 direct employees while building a new business account from scratch.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Performed financial analyses of customer data in order to identify areas of improvement or cost savings.
- Attended trade shows and industry events in order to build brand awareness among target audiences.
- Supported partners across international markets to further sales projections.
Account Lead
DSV Air & Sea
Houston, TX
05.2022 - 10.2022
- Assist Supervisor in training Air/Ocean Export staff on policies, procedures, regulations, etc
- Negotiate cost-effective rates with service providers to ensure maximum profitability
- Ensure that export process is in compliance with company and industry quality assurance standards, (ISO, customs, etc)
- Customer service responsibilities include maintaining communication with vendor, shipper, customer, carrier and DSV offices throughout the process.
- Advised management on areas where additional resources may be necessary to meet client demands.
- Collaborated with colleagues from various departments to meet client expectations in a timely manner.
- Created detailed reports on current projects, progress, and future goals for clients.
- Tracked performance metrics for each account against established benchmarks and targets.
- Evaluated customer feedback data regularly to identify trends or opportunities for improvement.
Account Lead
Crane World Wide
Houston, TX
02.2013 - 05.2022
- Inventory all material that comes through the warehouse in operating system and fix any discrepancies
- Schedule freight pick-ups
- Release hazmat freight as needed with instructions for packing
- Book air freight with airlines
- Maintain a consistently high level of customer service to both external and internal customers
- Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures
- Provide day-to-day contact with clients on operational issues
- Coordinate customer service efforts from all offices and departments involved with assigned accounts
- Ensure services are meeting or exceeding customer requirements
- Ensure that all reports are accurate and distributed on time
- Resolve problems and recommend solutions to prevent similar occurrences.
Education
High School Diploma -
Klein High School
05.2009
Skills
- CW1
- Multi-tasking
- Account Retention
- Business Development
- Client Relationship Building
- Data-Driven Decision-Making
References
References available upon request.
Timeline
Operational Key Account Manager
DSV Air & Sea
10.2022 - Current
Account Lead
DSV Air & Sea
05.2022 - 10.2022
Account Lead
Crane World Wide
02.2013 - 05.2022
High School Diploma -
Klein High School