Lauren Pyle
North East,MD
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Christiana Care GoHealth Urgent Care
, MD
06.2021 - Current
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Cross-trained to support other medical staff with emphasis on establishing patient rapport and developing relationships with external partners.
- Resolved problems with communication and billing to foster seamless services.
Front Desk Receptionist
ExpressCare Urgent Care Centers
Elkton , MD
02.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Sale Associate
Lidl US
Middletown , DE
08.2017 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Cleaner
Pro-Bee Cleaning Service
Smyrna , DE
03.2016 - 05.2018
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
Produce/Cashier/Deli Food
Lion
09.2015 - 08.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Sales Associate
ALDI
Middletown , DE
10.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Key Holder
Dollar General
Smyrna , DE
03.2014 - 06.2015
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Created financial reports and documentation for review by store management staff.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Kitchen Staff
Xbos Family Fun Center
05.2014 - 09.2014
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
High School Diploma -
Middletown High School
Middletown, DE05.2013
Skills
- EClinicalWorks
- EMR Systems
- Vital Signs
- Insurance Verification
- Medical Office Experience
- Organizational Standards
- Healthcare Operations
- Claim Processing
- Providing Information and Resources
- Inventory Management
- HIPAA Compliance
- Payment Collection
- Medical Terminology
- Insurance Practices
- Patient Rapport
- Patient Care
- Patient Care Coordination
- Registration and Scheduling
- Office Administration
- Communicating to Patients and Families
- New Hire Training
- Patient Registration
- Appointment Scheduling
- Administrative and Office Support
- Patient Confidentiality and Data Security
- Documenting and Recording Information
- Multi-Line Telephone Systems
Timeline
Patient Care Coordinator
Christiana Care GoHealth Urgent Care
06.2021 - Current
Front Desk Receptionist
ExpressCare Urgent Care Centers
02.2021 - 06.2021
Sale Associate
Lidl US
08.2017 - 03.2021
Sales Associate
ALDI
10.2016 - 02.2017
Cleaner
Pro-Bee Cleaning Service
03.2016 - 05.2018
Produce/Cashier/Deli Food
Lion
09.2015 - 08.2017
Kitchen Staff
Xbos Family Fun Center
05.2014 - 09.2014
Key Holder
Dollar General
03.2014 - 06.2015
High School Diploma -
Middletown High School
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