Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Lauren Pyle

Kansas City,Missouri

Summary

Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detailed experience in Microsoft Office Suite and schedule management.

Overview

3
3
years of professional experience

Work History

Administration Assistant

Braces By Billings
01.2022 - Current
  • Answer multi-line phone system and manage messages for private orthodontic facility; consisting of 3 orthodontists and 5 office locations: scheduling appointments for new and existing patients, and handling patient inquiries
  • Perform various administrative tasks by drafting, filing, copying and faxing documents
  • Greet and interact with patients to ensure prompt, polite and professional in-person and telephone customer service
  • Coordinate referrals and transfer requests through other medical specialists and document details in patient charts
  • Build and maintain excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests
  • Offer technical support and troubleshoot issues to enhance office productivity
  • Develop strategies and consult with leadership to identify processes requiring improvement to support growth and success

Store Manager

Treats Unleashed
03.2021 - 10.2021
  • Conducted daily, weekly, and monthly administrative reports – inventory management, monthly sales goals, analyzing previous sales to ensure product availability, and time clock reports
  • Generated and processed weekly purchase orders and communicated directly with distributors to ensure appropriate inventory levels
  • Communicated with regional manager and distributor representatives to reconcile invoice and replenishment order discrepancies in a timely and efficient manner
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Hired, trained and mentored new staff members
  • Coached sales associates on product knowledge through in-store product training and by establishing partnerships with vendor representatives
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success

Assistant Manager/Customer Service Lead

Treats Unleashed
05.2020 - 03.2021
  • Assisted Store Manager with office responsibilities – replenishment order processing, inventory management, receiving and reconciliation of invoice discrepancies
  • Assisted with inventory control to ensure appropriate inventory levels, allowing merchandise to be readily available
  • Created organizational task program to streamline daily tasks, which increased productivity by 35%
  • Communicated directly with staff and provided coaching to ensure quality customer service and continued productivity
  • Conducted and oversaw pet food consultations to provide customers with specialized dietary recommendations
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture

Education

Bachelor of Science and Arts - Agriculture - Animal Science

University of Arkansas
Fayetteville, Arkansas
05.2020

Skills

  • Administrative Operations and Support
  • Customer Relations and Communications
  • Schedule Management
  • Multi-tasking and Time Management

Additional Information

  • Awards: UAW-Ford Community Engagement Scholarship Award, New Arkansas NRTA Tuition Scholarship Award

Timeline

Administration Assistant

Braces By Billings
01.2022 - Current

Store Manager

Treats Unleashed
03.2021 - 10.2021

Assistant Manager/Customer Service Lead

Treats Unleashed
05.2020 - 03.2021

Bachelor of Science and Arts - Agriculture - Animal Science

University of Arkansas

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Lauren Pyle