Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
References
Timeline
Generic

Lauren Quesada

Los Lunas,NM

Summary

Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Caregiver

First Care of New Mexico
Los Lunas, NM
01.2025 - Current
  • Assisted client with daily living activities such as bathing, dressing, and grooming.
  • Assisted client with maintaining good personal hygiene.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Provided companionship for the client by engaging in conversation and participating in recreational activities.

House Leader

The New Beginnings
Albuquerque, NM
09.2024 - Current
  • Coordinated house meetings and activities to ensure a safe, positive living environment.
  • Completed daily client welfare checks and coordinated with facility staff to meet clients' needs.
  • Fostered relationships with clients, and worked with new clients to optimize acclimation and ease the transition to a new living environment.
  • Supported and assisted clients in the completion of daily living activities, and distributed medications.
  • Served as a liaison between clients and staff to communicate needs and feedback.
  • Organized and led weekly floor meetings to communicate policy updates and address client concerns.
  • Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
  • Accompanied and supervised clients during meals.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Established effective communication techniques between nonverbal clients and staff.
  • Interfaced with clients to address and resolve complaints, or grievances.
  • Administered, coordinated, or recommended disciplinary and corrective actions among staff.
  • Encouraged personal growth among clients by providing resources related to health and wellness.

Bud Trimmer

Cowboy RX
Peralta, NM
09.2023 - 09.2024
  • Sanitized trimming equipment after each use to ensure cleanliness.
  • Monitor field conditions to determine crop readiness and sustainability.
  • Stored harvested product away safely in designated areas.
  • Operated machinery such as grinders and trimmers in a safe manner.
  • Reported necessary repairs or replacements needed for trimming equipment promptly.
  • Set up drying racks for hanging wet plant material prior to trimming.
  • Cleaned work areas and maintained grounds and landscaping.
  • Supported crew members in maintaining irrigation systems.
  • Regulated greenhouse conditions and indoor and outdoor irrigation systems.
  • Provided guidance to junior staff members on proper trimming techniques.
  • Inspected plants for pests or diseases and removed infected material.
  • Maintained accurate records of harvested product quantities and types.
  • Harvested plants and transplanted or potted and labeled.
  • Followed safety protocols when operating industrial trimming machines.
  • Communicated effectively with team members regarding production goals and timelines.

Store Lead

MAVERICK
Albuquerque, NM
10.2021 - 08.2023
  • Organized promotional displays and merchandise shelves according to company standards.
  • Placed special orders or called other stores to find desired items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Greeted customers to determine wants or needs.
  • Assisted in hiring and training new employees.
  • Served as a role model for other employees by demonstrating superior work ethic.
  • Implemented strategies to reduce shrinkage rates within the store.
  • Adhered to safety regulations when operating equipment or handling hazardous materials.
  • Handled cash reconciliation at end of shift.
  • Answered store and merchandise questions and led customers to wanted items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Recommended, selected and located merchandise based on customer desires.
  • Regularly communicated with upper management regarding operational matters affecting the business.
  • Performed regular cycle counts of inventory items throughout the store.
  • Recorded quantities of damaged, faulty or expired items in product reports.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
  • Dealt with customer complaints and rectified product and service issues.

Store Manager

TitleMax
Albuquerque, NM
03.2017 - 09.2021
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Resolved customer complaints in a timely manner.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored employee performance and identified performance gaps for corrective action.

Salon Manager

Denise's Hair Studio
Peralta, NM
01.2011 - 03.2017
  • Implemented cost-saving measures throughout the business to reduce overhead expenses.
  • Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
  • Enforced safety procedures in accordance with facility policies and government regulations.
  • Created monthly reports that tracked progress towards goals set by ownership.
  • Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
  • During employment, I hired, developed, and managed many staff.
  • Resolved guest complaints.
  • Trained and supervised staff on proper customer service techniques and product knowledge.
  • I evaluated and disciplined service staff members accordingly.
  • Analyzed financial reports to identify trends and areas for improvement.
  • Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
  • Conducted regular meetings to brief employees about salon's success and announce sales goals.
  • Monitored employee performance to ensure quality services were delivered consistently.

Customer Service Associate

Wal-Mart Supercenter
Los Lunas, NM
01.2008 - 12.2011
  • Maintained knowledge of current sales promotions and new product releases.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mentored junior team members and managed employee relationships.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Resolved customer inquiries in a timely manner.
  • Consulted with customers regarding needs and addressed concerns.
  • Greeted customers and identified their needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept work area neat, clean, and well-stocked at all times.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Performed additional duties as assigned by management team.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.

Customer Service Representative

Client Logic/Sitel
Albuquerque, NM
01.2006 - 01.2008
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Supported sales team members to drive growth and development.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Education

GED -

Jefferson Highschool
Los Lunas, NM
06-2011

Skills

  • Patient care
  • Vital sign monitoring
  • Medication administration
  • Daily living assistance
  • Companionship provision
  • Client safety
  • Client communication
  • Team collaboration
  • Conflict resolution
  • Time management
  • Customer service
  • Organizational skills
  • Record keeping
  • Health and wellness support
  • Light housekeeping
  • Professional demeanor
  • Goal setting
  • ADL assistance
  • Compassionate communication
  • Strong ethics
  • Client transportation
  • Monitor vital signs
  • Mobility assistance
  • Social Interaction Skills
  • First aid certification
  • Ability to lift
  • Care plan assessment
  • Blood glucose monitoring
  • Documentation and recordkeeping
  • Proper phone etiquette
  • Respectful and compassionate
  • Personal care aide
  • Non-verbal communication
  • Bedside manner
  • Active listening
  • Client documentation
  • Housekeeping
  • Patient assessments
  • Patient advocacy
  • Database management
  • Administrative support specialist
  • Interpersonal skills
  • Meal preparation
  • Problem-solving aptitude
  • Progress tracking
  • Complex Problem-solving
  • Basic housekeeping
  • Care plan management
  • Continuous improvement
  • Records maintenance
  • Elderly care
  • Sales analysis
  • Inventory management
  • Visual merchandising
  • Employee training
  • Team leadership
  • Cash handling
  • Staff scheduling
  • Performance management
  • Loss prevention
  • Regulatory compliance
  • Communication skills
  • Project management
  • Organizational structuring
  • Order management
  • Promotional planning
  • Recruiting and hiring
  • Reliability
  • Operations management
  • Employee supervision and motivation
  • POS systems
  • Payroll management
  • Retail sales techniques
  • Business growth initiatives
  • Operations
  • Data management
  • Time management abilities
  • Decision-making
  • Teamwork and collaboration
  • Team development
  • Leadership development
  • Financial administration
  • Budget development
  • Employee engagement
  • Budget administration
  • Opening and closing procedures
  • Multitasking and organization
  • Accurate cash handling
  • Recruitment and hiring

Affiliations

  • Camping
  • hiking
  • spending time with family
  • road tripping

Certification

  • CPR
  • Food handling
  • Cosmetology

Languages

English
Professional

References

References available upon request.

Timeline

Caregiver

First Care of New Mexico
01.2025 - Current

House Leader

The New Beginnings
09.2024 - Current

Bud Trimmer

Cowboy RX
09.2023 - 09.2024

Store Lead

MAVERICK
10.2021 - 08.2023

Store Manager

TitleMax
03.2017 - 09.2021

Salon Manager

Denise's Hair Studio
01.2011 - 03.2017

Customer Service Associate

Wal-Mart Supercenter
01.2008 - 12.2011

Customer Service Representative

Client Logic/Sitel
01.2006 - 01.2008

GED -

Jefferson Highschool

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