Lauren Rabideau
East Weymouth,MA
If you can’t make it better, you can laugh at it.
Erma Bombeck
Summary
Organized and dedicated Medical Secretary with a proven record of accomplishment in providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Creates a welcoming, safe, and comfortable environment for clients and builds rapport with them. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
Years of professional experience
3
3
Years of post-secondary education
Work History
Medical Receptionist (Pelvic Health Clinic)
Peak Physical Therapy & Sports Performance
05.2023 - Current
- Greet and check-in patients upon their arrival
- Ensure therapists and patients schedules run on time
- Manage scheduling and collection of patient payments at time of service
- Answer phones and assist patients with any/all needs
- Verify and check insurance eligibility before time of service
- Conduct new patient intakes and ensure all necessary patient information is entered into Electronic Medical Record
- Obtain insurance referrals, prior authorizations, physical therapy prescriptions, etc
- Transmit necessary patient reports/documentation to physicians
- Address patient complaints/problems and refer to the Office Manager when necessary
- Assist Office Manager with monitoring and ordering of office supplies
- Maintain therapist schedules and ensure patients follow their plan of care.
Canvasser
Threshold Giving/ Boston Children's Hospital
02.2023 - 06.2023
- Canvassing at various sites both on the streets of Boston and private sites to recruit donors to support the Every Child Fund at Boston Children's Hospital
- Enlisted a minimum of seven donors a week
- Participated in monthly staff meetings with other canvassers all across the country
- Shared my own personal experiences as a former patient at Boston Children's Hospital with potential donors, to substantiate that the programs really work in supporting patients and their families.
Primary Lifeguard
Continental Pools
05.2022 - 08.2022
- Enforce accident-preventative rules/precautions around the pool area
- Open and close the pool area at the beginning and end of all shifts
- Check the pH & chlorine levels of the pool hourly and constantly scan the pool area using the 10/20 rule
- Check all guest passes and ensure that the maximum number of guests is not surpassed
- Call 911 and perform any life saving techniques necessary in the case of an emergency
- Always ensure the safety of all pool guests.
Diet Aide/Café Service Associate/Shift Lead
South Shore Hospital
05.2019 - 04.2022
- Supervised food service operations
- Fulfilled food orders
- Maintained food and supply stock
- Prepared, cooked, and served food and beverages
- Performed and oversaw cash register duties
- Reconciled cash register drawers and made deposits.
Teachers Assistant
Just Right Child Care
04.2017 - 12.2019
- Supervised classrooms, outdoor activities, and field trips
- Assisted in lesson planning
- Worked closely with special needs children
- Cleaned and sanitized classrooms.
Education
Health Communications
2023
High School Diploma -
06.2020
Skills
Communication
Technology
Organization and Time Management
Leadership
Customer Service Skills
Problem-Solving
Patient Intake Process
Medical Charting
Insurance Verification
Payment Collection
HIPAA Compliance
Health Insurance and Referral Verification
Records Management
Documentation Coordination
Medical Office Administration
Front Desk Operations
EMR / EHR
Records Maintenance
Outpatient Care
HIPAA Guidelines
Appointment Scheduling
Active Listening
Professionalism
Patient Registration
Interpersonal Relations
Team Collaboration And Leadership
Public Health and Regulatory Policies
Policy And Procedure Enforcement
Safety Processes And Procedures
Creative Problem-Solving
Team Supervision
Cashiering
Food And Beverage Management
Childcare Teaching
FundraisingChildcare
Teaching
Swimming
Fundraising
Communication
Cashiering
Organization
Leadership
Customer service skills
Food and beverage management
Problem-solving
Health insurance
Patient intake process
Medical Charting
Insurance Verification
Payment Collection
HIPAA Compliance
Referral Verification
Records Management
Paperwork Coordination
Medical Office Administration
Front Desk Operations
EMR / EHR
Records Maintenance
Outpatient Care
HIPAA Guidelines
Appointment Scheduling
Customer Service
Active Listening
Professionalism
Patient Registration
Interpersonal Relations
Team Collaboration and Leadership
Policy and Procedure Enforcement
Safety Processes and Procedures
Creative Problem-Solving
Team Supervision
Timeline
Medical Receptionist (Pelvic Health Clinic) - Peak Physical Therapy & Sports Performance
05.2023 - Current
Canvasser - Threshold Giving/ Boston Children's Hospital
02.2023 - 06.2023
Primary Lifeguard - Continental Pools
05.2022 - 08.2022
Diet Aide/Café Service Associate/Shift Lead - South Shore Hospital
05.2019 - 04.2022
Teachers Assistant - Just Right Child Care
04.2017 - 12.2019
Western New England University - , Health Communications
Weymouth High School - High School Diploma,
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