Lauren Ragland
Chillicothe,OH
Summary
A highly detail-oriented and dependable candidate, successful at managing multiple priorities while maintaining a positive attitude. Eagerly seeking a Health Center Manager position to utilize appropriate skills, education, and experience to contribute to the department goals.
Overview
4
4
years of professional experience
Work History
Clinic Surgery Scheduler
Adena Health System
01.2023 - Current
- Efficiently coordinates around 7 providers and 17 infusion chairs to schedule more than 100 treatment plans for chemo and therapy infusion patients.
- Resolves scheduling conflicts to maintain high-quality patient services.
- Helped establish prior-authorization and referral SOP for dozens of external providers.
- Advises office manager of problems and concerns and assists with problem-solving.
- Prioritizes tasks and treatment schedules to meet demands of fast-paced work environment.
- Maintains confidentiality of patient information to comply with HIPAA regulations and protects patient privacy.
- Performs follow-ups with patients to reschedule missed appointments.
- Collaborates with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinates with other departments to facilitate seamless operation and excellent patient care.
- Manages patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
- Performs various administrative tasks by filing, copying and faxing documents.
- Greets and interacts with patients to provide information, answer questions, and assist with appointment scheduling.
Patient Access Representative
Adena Health System
10.2022 - 01.2023
- Worked in large team of around 30 staff members to convert over 400,000 patient charts to new EMR system.
- Participated in weekly huddles and deployed critical thinking skills to advance efficiency of converting patient charts.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Health Center Manager Intern
Adena Health System
08.2022 - 10.2022
- Rounded with more than 15 caregivers for daily feedback and check-ins
- Reviewed and interpreted monthly financial reports and budgets to identify areas of improvement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered clinical and clerical supplies and kept check on inventory levels.
- Monitored and inspected staff processes through monthly auditing to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Analyzed average number of daily patients and wait times to aid in creating efficient flow of patients from check-in to check-out.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Established and maintained effective communication with staff to promote high quality patient care.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Assistant Golf Professional
Chillicothe Country Club
01.2020 - 08.2022
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Assisted in organizing and overseeing more than 3 weekly community leagues and 4 yearly tournaments to drive operational excellence.
- Assisted manager with making purchases for club pro shop.
- Initiated and planned yearly summer camp program for children, helping cultivate love for golf in younger generation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed monthly inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored and trained over 10 employees to enhance professional development and accountability in workplace.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Peer Mentor
Ohio University
08.2020 - 04.2022
- Counseled 10 first-year students of color individually to assist in overcoming obstacles, make proper choices to stay focused, and adjust to college life.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Established trusting relationship with mentees by maintaining professionalism and honoring confidentiality.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Developed mentees' life skills such as time management and communication.
- Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
- Advised students on educational, career, and social opportunities.
Learning Community Leader
Ohio University
08.2021 - 12.2021
- Assisted learning community instructor to mentor 25 first-year students that were in college of Health Professions & Sciences during academic transition to Ohio University.
- Aided mentees in their academic, personal, and professional development.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Attended and led meetings with other peer mentors to offer support and standardize resource offerings.
- Organized and coordinated regular study sessions and social events for mentees.
Education
Master of Health Administration - Quality Improvement
Ohio University
Athens, OH12.2023
Bachelor of Science - Integrated Healthcare Studies
Ohio University
Athens, OH04.2022
High School Diploma -
Zane Trace High School
Chillicothe, OH05.2018
Skills
- Strong Time Management, Work Ethic, Dependability, and Adaptability
- Prioritization and Strategic Planning
- Interpersonal Communication
- Complex Problem-Solving and Decision-Making
- Utilize Best Practices and Continuous Quality Improvement
- Deployment of Six Sigma, 5S, and Lean Methodology
Timeline
Clinic Surgery Scheduler
Adena Health System
01.2023 - Current
Patient Access Representative
Adena Health System
10.2022 - 01.2023
Health Center Manager Intern
Adena Health System
08.2022 - 10.2022
Learning Community Leader
Ohio University
08.2021 - 12.2021
Peer Mentor
Ohio University
08.2020 - 04.2022
Assistant Golf Professional
Chillicothe Country Club
01.2020 - 08.2022
Master of Health Administration - Quality Improvement
Ohio University
Bachelor of Science - Integrated Healthcare Studies
Ohio University
High School Diploma -
Zane Trace High School
Similar Profiles
Abbigail Jane VollmarAbbigail Jane Vollmar
License Practical Nurse at Adena Health SystemLicense Practical Nurse at Adena Health System
Laken ChainLaken Chain
Registered Nurse at Adena Health SystemRegistered Nurse at Adena Health System
Abigail WadeAbigail Wade
Medical Assistant at Adena Health SystemMedical Assistant at Adena Health System
Lucas SpragueLucas Sprague
Volunteer at Adena Health SystemVolunteer at Adena Health System
Lacoda GarrettLacoda Garrett
STNA at Chillicothe Post AcuteSTNA at Chillicothe Post Acute