Lauren Ramos
Winter Park,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Laboratory Assistant
AdventHealth
Orlando, FL
11.2020 - Current
- Implemented lab procedures to prevent errors and protect staff.
- Obtained samples for testing following standard protocols.
- Analyzed test data and presented findings using charts and graphs.
- Prepared, embedded, cut, stained, mounted, labeled and catalogued tissue sections.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Processed patient specimens according to priority and documented results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Mobile Phlebotomist
OneBlood
Orlando, FL
06.2018 - 11.2020
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Lyft Representative
24-7 Intouch
Orlando, FL
01.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
Guest Service Representative
Aquatica, Seaworld
Orlando, FL
06.2008 - 12.2011
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees and payments.
Education
Associate of Applied Science - Health Sciences
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2015
High School Diploma -
Pinellas County Jobcorps
St Petersburgh,fl 05.2014
Skills
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Understanding Customer Needs
Certification
- PT - Phlebotomy Technician
Timeline
Laboratory Assistant
AdventHealth
11.2020 - Current
Mobile Phlebotomist
OneBlood
06.2018 - 11.2020
Lyft Representative
24-7 Intouch
01.2018 - 06.2018
Guest Service Representative
Aquatica, Seaworld
06.2008 - 12.2011
Associate of Applied Science - Health Sciences
Ultimate Medical Academy - Clearwater
High School Diploma -
Pinellas County Jobcorps
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