Lauren Ramos
Ontario,CA
Summary
Customer service professional with a collaborative mindset and a proven ability to thrive in fast-paced team environments. Known for multitasking and excelling under pressure. Enhanced social skills through active participation in team activities, resulting in increased confidence and strong communication abilities.
Overview
9
9
years of professional experience
Work History
Lead Teacher
Everbrook Academy
Claremont
02.2023 - Current
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Developed and implemented strategies to improve student learning outcomes.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Coordinated professional development activities for teachers within the department.
- Utilized data-driven decision making processes to assess student progress, inform instruction, and monitor teaching effectiveness.
- Assisted in resolving conflicts between students, families, and staff members.
Assistant Director
Leaps and Bounds Preschool and Daycare
Fontana
12.2021 - 02.2023
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Created and maintained reports on operational performance metrics.
- Analyzed data from multiple sources to identify trends and develop strategies for improvement.
- Conducted training sessions on new processes or products for internal staff members.
- Led weekly meetings with department heads to review progress towards project milestones.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Implemented policies and procedures to ensure compliance with federal, state and local laws.
Server
Old Spaghetti Factory
Rancho Cucamonga
05.2021 - 12.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Teacher Aide
KinderCare: Champions
Riverside
09.2020 - 05.2021
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Hostess/Server/To Go Specialist
Olive Garden
Rancho Cucamonga
12.2018 - 09.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Communicated clearly with kitchen staff regarding customer orders.
- Demonstrated strong interpersonal skills when interacting with customers.
Food Runner/Cashier
Round Table Pizza
Rancho Cucamonga
03.2018 - 12.2018
- Organized food orders and ensured accuracy of items served to customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Delivered food to guests in a timely manner while following safety protocols.
- Checked all dishes before delivering them to ensure quality standards were met.
- Provided assistance with clearing plates from tables after meals were completed.
- Responded promptly to customer inquiries and requests for additional items or services.
Receptionist/Cashier
Gerry's Autobody
Ontario
03.2016 - 01.2018
- Greet customers, deliver orders, maintain inventory, handle payment transactions, respond to customer inquiries, organize files for billing.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
Education
Associate of Science - Electrical Utility Planning
Cal Poly
Pomona, CA12-2024
Associate in Project Management -
CalPoly Pomona
Pomona, CA05-2024
Associates in Child Development -
Chaffey College
California05-2022
High School Diploma -
Alta Loma High School
Alta Loma, CA05-2018
Skills
- Program Development
- Instructional Planning
- Safety awareness
- Facilitating Group Instruction
- Re
- Effective Classroom Magulatory Compliancenagement
References
References available upon request
Timeline
Lead Teacher
Everbrook Academy
02.2023 - Current
Assistant Director
Leaps and Bounds Preschool and Daycare
12.2021 - 02.2023
Server
Old Spaghetti Factory
05.2021 - 12.2021
Teacher Aide
KinderCare: Champions
09.2020 - 05.2021
Hostess/Server/To Go Specialist
Olive Garden
12.2018 - 09.2020
Food Runner/Cashier
Round Table Pizza
03.2018 - 12.2018
Receptionist/Cashier
Gerry's Autobody
03.2016 - 01.2018
Associate of Science - Electrical Utility Planning
Cal Poly
Associate in Project Management -
CalPoly Pomona
Associates in Child Development -
Chaffey College
High School Diploma -
Alta Loma High School
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