Lauren Ramsby

The Employment Coordinator supports the talent acquisition process by ensuring university community training and monitoring compliance with university hiring process requirements, adherence to state and federal (i.e. EEO) requirements and coordinates successful use of the talent management system regarding user access, posting approvals, and applicant submissions for staff, adjunct and faculty appointments for the University. This position is responsible for creating official employee personnel files in accordance with university, SACS as well as state and federal guidelines.

RESPONSIBILITIES:

• Responsible for providing support and assistance in following functional areas: Employee Relations and Data Analytics, Total Rewards, Compensation, Classification and Talent Acquisition, Front Office, Onboarding, Student Hiring, Compliance, HRIS and Immigration.
• Represents HR Department while conducting training of search committees and/or Hiring Supervisors. Create instruction manuals and conduct campus-wide talent management training.
• Assists supervisors and employees with HR-related questions about complex and sensitive matters. Communicates with public in person, by telephone, by email, and may research information to solve customer service problem.
• Guides and assists departments with hiring process from beginning to finalization. Hire processing includes new/rehire I-9 processing.
• Serves as liaison to TAMU International Faculty and Scholars Services (IFSS) advises supervisors and employees concerning procedures required for immigration employment of foreign nationals and resolves immigration issues by working closely with hiring programs, IFSS, and other related entities. Assists in preparation of documents required by federal regulations to obtain and ensure that appropriate immigration status is attained and maintained for employment of foreign nationals.
• Responsible for posting approved positions and advertising to ensure recruitment success and compliance with international criteria, and supporting other HR initiatives.
• Assists with reviews and approval of matrices, reference and interview questions and all other search materials to ensure compliance.
• Coordinates background checks and other required form completion by candidates.
• Coordinates preparation, distribution and collection of appointment/offer letters.
• Maintains accurate employment files and ensures compliance with applicable laws and regulations. May interpret and explain rules, regulations, policies, and procedures.
• Maintains extensive database and files regarding individual staff and/or faculty searches and results for compliance.
• Serves as liaison and technical resource to customers by assisting applicants and departments with system questions and troubleshooting, advising employees on HR processes, procedures, and/or services.
• Assists in planning, developing, revising, and implementing human resources policies, procedures, and forms.
• Stays informed and up-to-date on trainings and follows internal HR Standard Operating Procedures, System and A&M-Commerce Rules, Policies and Procedures as well as State and Federal guidelines and stays proficient with the Human Resources Information System (HRIS) and internally used software and programs.

The Administrative Associate III, under general supervision, provides routine administrative support work

Responsibilities:

• Performs word processing, desktop publishing, presentation, and data management activities, and assists staff with the use of these applications. Composes correspondence, reports, publications, and presentations, including editing and proofreading. Creates and maintains spreadsheets and databases.
• Greets visitors, answers and screens calls, provides information and referrals, and schedules appointments. Receives, sorts, and routes mail and performs other mail services.
• Researches and analyzes administrative requirements for specific programs or projects. Provides technical information regarding administrative procedures, services, or programs.
• Applies, interprets, and communicates policies and procedures and serves as a resource for answering questions regarding policies.
• Makes arrangements for meetings, appointments, conferences, and travel. May set up meetings, seminars, and other special events to include facilities, equipment, and food.

• Support customers on average of 100 + customers daily
• Provide training and guidance to new team members 3-5 weekly.
• Assist in recruiting and onboarding new employees 3-5 new employees weekly.
• Utilize administrative skills.
• Set and review goals, achieve targets, and monitor performance
• Conduct interviews, source candidates, hire, and onboard new staff
• Prepare and submit weekly reports and audits
• Coordinate employee schedules for multiple locations
• Research and recommend successful sales tactics
• Collaborate with district and regional managers
• Consult with upper management when necessary
• Implement direct sales marketing strategies.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Increased sales revenue by developing and implementing strategic territory plans.
• Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
• Set ambitious yet achievable sales targets for territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
• Established strong relationships with key clients, boosting customer retention rates.
• Established and maintained hundreds of wireless accounts, expanding territory by success and top performance.
• Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
• Provided exceptional support to existing customers, leading to increased repeat business and referrals.
• Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
• Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Grew businesses by adopting market expansion strategy to serve different customer needs.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
• Carefully analyzed data to determine most effective sales strategies.
• Targeted prospects in other territories through careful research of competitor products, services, and trends.
• Offered new and existing customers profitable products to maintain strong territory-wide revenue.

• Responsible for overseeing youth program
• Develop curriculum for students across various levels
• Ensure safe, clean, and positive learning environment for students
• Lead by example and demonstrate strong understanding of student success
• Utilize leadership skills effectively.
• Developed strong connections with youth members by organizing engaging and interactive group activities.
• Maintained good relationships with parents through regular communication and active participation in planned activities.
• Established safe spaces during gatherings for open dialogue about faith-related questions or concerns among young people.

• Collaborate with executive chef on food preparation tasks
• Contribute to development of food and beverage menus
• Aid in managing menu planning, inventory, and supply maintenance
• Assist in training new team members
• Monitor and ensure proper use and maintenance of kitchen equipment
• Adhere to instructions and efficiently manage time.
• Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
• Planned and directed high-volume food preparation in fast-paced environment.
• Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
• Mentored junior kitchen staff, fostering a collaborative work environment that improved overall team performance.
• Evaluated food products to verify freshness and quality.

• Scheduling appointments
• Manage and maintain customer accounts
• Front office administration skills
• Conducted one-on-one personal consultations with clients
• Product knowledge and sales informational tactics
• Demonstrating extensive product knowledge
• Customer product tailoring and consulting.

• Managing merchandise for 3 different departments.
• Interact with customers to provide information in response to inquiries.
• Providing solutions for customer problems
• Collaborating with management to perform daily tasks
• Advanced communication skills
• Daily planning and organizing product merchandise.
• Streamlined operations and prioritized tasks.
• Boosted employee morale by fostering a positive work environment with open communication channels between management and staff.
• Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements tailored to their preferences.
• Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions for enhancing department performance.
• Implemented a successful customer loyalty program that resulted in increased repeat business from satisfied clients.