Lauren Rawlings
Summerville,South Carolina
Summary
Detail-oriented, experienced Program Analyst with years working dynamic, concurrent projects while providing enterprise-wide program oversight; simultaneously identifying issues, troubleshooting, and eliminating unforeseen pitfalls for the success of the team and client while ensuring fiscal responsibility. Acclimated to change with the ability to make necessary adjustments to accommodate projects' macro views and specific details while maintaining holistic project health. Dedicated to being a consummate professional and integrated valued team member.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Atlassian/JIRA Admin/Scrum Master/Project Analyst
NexGen Data Systems, Inc
- Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and
- Sprint Retrospective utilizing tools in JIRA (Backlog, Kanban, etc.)
- Subject Matter Expert on JIRA, Confluence, & Atlassian Suites
- Provides regular analysis of burndown charts and other helpful reports for direct leadership
- Works closely with Product Owners to drive backlog story grooming and ensure backlog items are properly and fully defined prior to acceptance into a sprint
- Conducts Change Impact Analysis, assessing and managing key stakeholders, developing, and implementing effective communication plans, creating, and delivering training and documentation processing
- Creates and implements training for division on Atlassian tools along with educational lunch and learn meetings to enhance collaboration within team
- Develops and maintains automation workflows in Atlassian JIRA, Confluence
- Designs JIRA projects, queries, and reports
- Install, configure plugins and deploy to extend JIRA capabilities, make dashboards for JIRA
- Connect add-ons, configure custom fields, support JIRA configurations
- Develops JIRA templates, complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA
- Responsible for maintenance, upgrade, and enhancements to JIRA, Confluence and integrations with other tools or plugins
- Collaborates with cross-functional teams across organization, gather requirements to develop, and deliver custom templates, workflows utilizing Atlassian products
- IT Professional with experience in Cloud Migration, Data Center Migration, and Hybrid
- Cloud; to include storage management services, implementation, and customization of products in cloud environment
- Implements onboarding process for internal and sub-contracting employees
- Tracks all internal and external training for employees and customers
- Supports all Travel management
- Develops project plans for multiple task orders while managing individual deadlines and goals
- Creates documentation of best practices, work instructions for all processes of cross functional teams
- Develops and maintains automation workflows for company processes relating to Travel
- Onboarding, Training, and Deliverables
- Works with Key stakeholders to identify and resolve risks, and impediments to improve upon process development
- Reported project cost analyses to enhance workflow and increase profits
- Drafted scheduling protocols for phased projects, aligning business goals with budgetary concerns and staff availability
- Led integration of Customer Relationship Management (CRM) systems
Senior Project Analyst/Consultant
Atlas Executive Consulting
01.2021 - 01.2023
- Supported the Naval Warfare Information Center (NIWC) at the IPT and Division level
- Responsible for sending reports weekly and monthly on program tasking, impediments, and challenges
- Provide PM support for 5 different Projects within the IPT
- Facilitate meetings as well as provide action items and minutes
- Support Ops team and team lead by analyzing data and creating reports as well as managing metrics reporting
- Creating and maintaining SharePoint site for IPT
- Assist with streamlining processes to improve workforce efficiencies and reduce duplicative costly tasking
- Responsible for creating JIRA projects, queries, and reports
- Install and configure plugins and deploy to extend JIRA capabilities, make dashboards for
- JIRA Connect add-ons, configure custom fields, support JIRA configurations
- Utilizes our collaborative tools such as JIRA and Confluence for cross-functional teams across organization, gather requirements to develop, and deliver custom templates, and workflows
- Planned, designed, and scheduled phases for large projects
- Achieved project deadlines by coordinating with contractors to manage performance
- Developed and initiated projects, managed costs, and monitored performance
Signal Support Systems Specialist
Army National Guard
- Responsible for setting up and maintaining electronic devices to include all comms equipment
- Professionally training on problem solving techniques for equipment
- As a soldier in the Recruitment Sustainment Program (RSP) I was responsible for analyzing training guides for new recruits and existing soldiers to assist with Program Management and Leadership support
- Responsible for conveying a requirements analysis prior to creating training guide for Senior
- Leadership to perform and meeting proper requirements to meet Army Standards
- Supervised and assisted with battlefield signal support systems and terminal devices
- Provided maintenance and technical assistance to commanders and staff regarding signal support systems
Executive Logistics Associate
Liberty Business Associates
08.2018 - 02.2020
- Supported the Naval Warfare Information Center (NIWC) with purpose driven space management support of various types of facilities including administrative, warehouse and laboratories, located in various geographical areas
- Communicate in person, via phone and via email with customers on all organizational levels of NIWC Atlantic
- Analyze customer requests to determine space management requirements, research available space, and provide solutions and assignments based on available data, standard business practices, and established space management guidelines
- Work with senior leadership to resolve any conflicts regarding space or seating requirements
- Maintain and update personnel location records in the Master Building List Tool
- Track seat assignments to include initial seat assignments for new employees, personnel relocations within and between facilities, and validations of seat assignments for existing space occupants
- Monitor the Remedy IT Service Management workflow database daily and process check- in, check- out, and move, add, change actions, and work tickets within the space management queue; investigate discrepancies and resolve them for each ticket
- Prepare mass move spreadsheets in excel to accommodate group moves within or between facilities and provide inputs for space management metrics reporting
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient, Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
Logistics Specialist
Propac Inc
- Responsible for the oversight of all ordering and ensuring the continuity of the supply chain
- Managed the efficiency of clerical staff duties to include critical scheduling and maintenance of records for auditing purposes
- Utilizing logistics IT to optimize shipping and transport procedures
- Recruit and coordinate logistics staff according to availabilities and requirements
- Supervise orders and arrange stocking of raw materials and equipment to ensure they meet needs
- Communicate with suppliers, retailers, customers
- To achieve profitable deals and mutual satisfaction
- Plan and track the shipment of final products according to customer requirements
- Keep logs and records of warehouse stock, executed orders
- Prepare accurate reports for upper management
- Researched issues and assessed inefficiencies within supply chain using appropriate software to devise solutions and improve performance
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Minimized process discrepancies by spearheading budget, supervising staff, and controlling inventory and supply management.
Junior Associate
Jaxon Mattison Consulting
01.2015 - Current
- Procured supplies and maintained positive relationships with vendors.
- Maintained team efficiency by keeping all equipment in excellent condition.
- Scheduled and managed classes, travel, and appointments.
- Controlled costs by verifying expenses against budget amounts.
- Assist senior team members with research, data analysis, and preparing reports to support project initiatives.
- Collaborate with cross-functional teams to contribute ideas and insights during brainstorming sessions and strategy development.
- Maintain accurate records, documentation, and administrative tasks to ensure smooth project coordination and timely deliverables.
Education
Business Administration
University Of South Carolina
High School Diploma -
Fort Dorchester High School
North Charleston, SCSkills
- Quality Assurance Management
- Microsoft Outlook and Microsoft Office Suite of Software
- Change Management
- Risk Management
- Training Delivery & Development
- Technical Writing
- Meeting Preparation, Presentation & Facilitation
- SharePoint
- Business Development
- Business Analysis
- Visio
- Active Directory
- Process Improvement
- Agile Project Management
- Jira
- Confluence
- Analysis skills
- Agile
- Scrum
- Kanban
Accomplishments
- Achieved recognition as Army National Guard Honor Graduate, exemplifying exceptional dedication and leadership skills during training. Selected as a Soldier Leader, effectively guiding and motivating team members to accomplish tasks with precision and efficiency.
Additional Information
- Current US Government Clearance Status: Secret Clearance: April 2018 to April 2028, – Eligible for TS . , 2011-08 - 2014-05 2019-04
Certification
- Certified Scrum Master
- Certified Agile Project Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Senior Project Analyst/Consultant
Atlas Executive Consulting
01.2021 - 01.2023
Executive Logistics Associate
Liberty Business Associates
08.2018 - 02.2020
Junior Associate
Jaxon Mattison Consulting
01.2015 - Current
Atlassian/JIRA Admin/Scrum Master/Project Analyst
NexGen Data Systems, Inc
Signal Support Systems Specialist
Army National Guard
Logistics Specialist
Propac Inc
Business Administration
University Of South Carolina
High School Diploma -
Fort Dorchester High School
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