Summary
Overview
Work History
Education
Skills
References
Timeline
OfficeManager
Lauren Reeves

Lauren Reeves

Fort Worth,Texas

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Membership Resource Manager

Fort Worth Chamber
Fort Worth, Texas
08.2021 - Current
  • Developed and implemented resource management policies, procedures and processes.
  • Conducted research and analysis of resource requirements for each project.
  • Managed onboarding process for new members, ensuring all documentation was completed accurately and in a timely manner.
  • Conducted orientation sessions for new members, introducing them to the company's mission and culture.
  • Answered customer inquiries and resolved customer issues in a timely manner.
  • Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
  • Conducted regular audits of delinquent accounts to identify any potential problems or areas needing improvement.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Performed quality control checks to ensure accuracy of data entered in the database.
  • Created detailed reports based on analysis of data.
  • Maintained accurate records of all documents processed.
  • Entered customer data into computer databases to ensure timely processing of orders.
  • Maintained accurate records of invoice processing activities.
  • Developed and implemented training programs for new staff members in operational procedures.
  • Created detailed job descriptions for each position within the operations team.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Developed policies, procedures, and guidelines related to building operations.
  • Answered and routed phone calls and emails, always maintaining confidentiality.

HR Associate

FedEx Supply Chain
Fort Worth, Texas
02.2021 - 08.2021
  • New employee orientation; Applicant onboarding;
  • Conducted new hire orientations and onboarding processes to ensure compliance with company policies.
  • Maintained employee records in accordance with applicable legal requirements.
  • Conducted recruitment process for new hires, including job postings, interviews and background checks..
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Coordinated workers' compensation insurance and managed claims.
  • Performed data entry and document scanning to assist with audits.
  • Developed and implemented safety protocols to ensure compliance with health and safety regulations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Intern Coordinator & Community Trainer

MHMR Tarrant
Fort Worth, Texas
05.2018 - 02.2021
  • Assisted with the recruitment process of interns by posting job openings, conducting interviews and recommending candidates.
  • Developed and maintained relationships with universities and colleges to promote internship opportunities.
  • Created training materials, such as manuals, handbooks, guides., for interns.
  • Coordinated meetings between managers and interns to discuss goals, objectives and expectations of the program.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Worked closely with human resources to support employee management and organizational planning.
  • Managed employee's training plans and certifications
  • Coordinated with departments to ensure that employees received appropriate on-the-job training.
  • Developed and delivered instructor-led classroom training sessions.
  • Maintained records of all completed courses and associated documents.
  • Developed strategies for improving the quality of instruction provided by trainers.
  • Developed training programs for new hires and existing employees.
  • Conducted background checks and orientation for interns.

Education

Bachelor of Science: Kinesiology/General Business -

Stephen F. Austin State University

Skills

  • Talent Management
  • Recruitment
  • Training and Development
  • Team Collaboration
  • Strategic Planning
  • Customer Service
  • Relationship Building
  • Database Management
  • Employee Retention
  • Human Resources
  • Complex Problem-Solving
  • Verbal and Written Communication

References

Excellent References Upon Request

Timeline

Membership Resource Manager

Fort Worth Chamber
08.2021 - Current

HR Associate

FedEx Supply Chain
02.2021 - 08.2021

Intern Coordinator & Community Trainer

MHMR Tarrant
05.2018 - 02.2021

Bachelor of Science: Kinesiology/General Business -

Stephen F. Austin State University

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Lauren Reeves