LAUREN REHM
Topeka,KS
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bar Manager
Applebee's Neighborhood Grill & Bar
09.2023 - 05.2024
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
- Increased revenue with creative marketing initiatives and promotional events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Cultivated a strong social media presence for the establishment by regularly posting updates on events, promotions, and featured menu items.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed orientations and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Consulted with managers to organize special events and promotions.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
FOH Manager
Applebee's Neighborhood Bar & Grill
04.2023 - 10.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Kitchen Manager
Applebee's Neighborhood Bar & Grill
02.2023 - 04.2023
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
CNA
Olathe Medical Center
04.2022 - 01.2023
- Gathered biological specimens for requested tests and prepared them for transport to lab
- Kept track of patients' medical histories, vital statistics, and test results in medical records
- Went around to residents to give them sensory stimulation and reality orientation
- Did fun activities with patients, such as singing/listening to music and doing crosswords, each day to lift their spirits, improve their overall memory, and provide light entertainment
- Remained vigilant for situations that jeopardized safety and well-being of residents participating in activities
- Sought advice
- Checked nursing staff notes for accuracy, completeness, services provided, and patient responses
- Improved efficiency of 29-bed surgical unit
- Collected information about special dietary requirements, assessed meals, documented intake, and assisted with feeding to promote proper patient nutrition
- Promoted good oral and personal hygiene by assisting patients with shaving, bathing, and tooth brushing.
Bartender
Applebee's Grill + Bar
02.2021 - 05.2022
- Ensure that customers receive prompt and efficient service
- Upsold menu items to customers in order to increase per-sale revenues and profits
- Double-checked ID cards to ensure bar patrons were of legal drinking age
- I'm responsible for keeping bar area stocked and clean, taking orders, and making drinks while conversing with customers
- Work well under pressure in fast-paced environment with lots of distractions and interruptions
- Dealt with $500 cash on daily basis, which earned trust and loyalty of owners
- Set up bar for business, got cash bank, and stocked service bar
- Worked as solitary bartender most of time, with primary goal of ensuring member satisfaction
- Kept up to date on state laws governing alcoholic beverage services and ensured 100% inspection compliance
- Helped servers with specialty drink orders by quickly preparing on-demand items
- Stock bar with beer, wine, and liquor, as well as ice, glassware, and napkins
- Cultivate positive customer relationships.
Server/Hostess/Bartender
Amigo's
05.2019 - 02.2021
- Assisted cashiers with customer payments and order documentation
- Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction
- Provided attentive service and assessed guest needs ahead of time
- Always made the schedule and made it flexible for employees to take off
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low
- Greeted customers and helped them with any questions they had
- Assisted wait staff with food delivery and guest requests on a timely basis
- Placed advertising signs and displays on shelves, counters, and tables
- Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning
- Gave out product samples, answered questions, and assisted customers in finding what they needed
- Helped customers with take-out orders
- Kept a close eye on customers so that I could quickly spot guests who were leaving and clear tables for future customers.
Server/Hostess/Bartender
Alejandro's Grill & Cantina
12.2017 - 02.2019
- Assisted cashiers with customer payments and order documentation
- Provided attentive service and assessed guest needs ahead of time
- Went through the dining room supplies, including linens and wrapped silverware, and replenished any that were running low
- Greeted customers and helped them with any questions they had
- Used sales techniques such as suggestive selling and others
- Assisted wait staff with food delivery and guest requests on a timely basis
- Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager
- Collected trash, wiped up spills, and removed trays to keep the customer areas fresh and clean
- Transported dirty utensils, dishes, and trays to the kitchen to help with efficient cleaning.
Grimaldi's Pizzeria
01.2017 - 12.2017
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies
- Was frequently complimented by customers for going above and beyond my normal responsibilities
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation
- Made sure that the kitchen was kept clean and free of debris and water
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, andrestocking supplies
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.
Bay Host, Topgolf
05.2015 - 01.2017
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Kept an eye on guests for signs of intoxication and immediately alerted management
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Kept a high level of cleanliness and sanitation
- Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, andrestocking supplies
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Assisted with the setup and service of multiple banquet food stations, as well as the final cleanup
- Checked identification to enforce the age requirement for alcoholic beverages
- Kept customer satisfaction high by topping off drinks frequently and anticipating needs such as condiments and extra napkins
- Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
Primo's Tex-Mex Grille
08.2012 - 04.2015
- Was frequently complimented by customers for going above and beyond normal responsibilities
- Kept eye on guests for signs of intoxication and immediately alerted management
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages
- Replenished food and other supplies, including paper products and canned goods to keep pantry well-stocked during busy periods
- Kept high level of cleanliness and sanitation
- Made sure that kitchen was kept clean and free of debris and water
- Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible
- Greeted regular customers and maintained relationships with them
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Serve food and drinks to guests based on understanding of menu and diet requirements
- Was in charge of training new employees
- Moved and arranged tables, chairs, and place settings, as well as organized seating for groups with special needs
- Implemented quality assurance procedures to ensure that customers had pleasant dining experience.
Education
Nursing
Neosho County Community College
Ottawa, KS05.2022
Associate of Arts - Public Relations
Dallas College Richland Campus
Dallas, TX05.2022
No Degree - Public Relations
Sam Houston State University
Huntsville, TX08.2009
Skills
- Hiring and Training
- Labor and Food Cost Control
- Food Preparation and Safety
- Inventory Control
- Vendor Relationships
- Team Leadership
- POS Terminal Operation
- Customer Relationship Building
- Health codes compliance
- Outgoing Personality
- Guest Interaction
- ABC standards
- Revenue Forecasting
- Money Handling
- Reliable and Responsible
- Problem-Solving
- Training/Onboarding/Orentation
- ServeSafe Manager
- Training and mentoring
- Responsible Alcohol Service
- Staff Scheduling
- Equipment Maintenance
- Delegating Assignments and Tasks
- Coaching and Mentoring/Upselling Strategies
Certification
ServeSafe
SABR
Timeline
Bar Manager
Applebee's Neighborhood Grill & Bar
09.2023 - 05.2024
FOH Manager
Applebee's Neighborhood Bar & Grill
04.2023 - 10.2023
Kitchen Manager
Applebee's Neighborhood Bar & Grill
02.2023 - 04.2023
CNA
Olathe Medical Center
04.2022 - 01.2023
Bartender
Applebee's Grill + Bar
02.2021 - 05.2022
Server/Hostess/Bartender
Amigo's
05.2019 - 02.2021
Server/Hostess/Bartender
Alejandro's Grill & Cantina
12.2017 - 02.2019
Grimaldi's Pizzeria
01.2017 - 12.2017
Bay Host, Topgolf
05.2015 - 01.2017
Primo's Tex-Mex Grille
08.2012 - 04.2015
Nursing
Neosho County Community College
Associate of Arts - Public Relations
Dallas College Richland Campus
No Degree - Public Relations
Sam Houston State University