Lauren Reid
Revere,MA
Summary
Seasoned Director of Community Programs with considerable experience in designing, implementing, and overseeing a variety of community-focused initiatives to enhance wellness and dignity for socially and economically needy populations. Strengths include strategic planning, team leadership, program development and management, as well as stakeholder engagement. Proven abilities to create impact through innovative approaches that foster community involvement and improve quality of life for diverse populations.
Overview
43
43
years of professional experience
Work History
Director of Community Programs and Planner
Mystic Valley Elder Services
Malden, Massachusetts
01.2018 - 05.2024
- Responsible for management of existing programs and the development of additional initiatives to support high quality home and community-based services for older adults, their caregivers, and adults living with disabilities
- Director of Area Needs Assessment activities and author and lead on the Strategic Area Plan that guides program development and funding decisions based on those needs.
- Established partnerships with external organizations to expand outreach efforts.
- Developed and implemented strategies to increase community engagement.
- Monitored activities related to grant management ensuring timely submission of reports.
- Facilitated meetings between team members to discuss current project status.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
- Managed communications between all stakeholders involved in the programs.
- Collaborated with other directors within the organization on strategic planning.
- Analyzed data to measure program impact on the community.
- Researched and analyzed community needs to determine program directions and goals.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Volunteer Program manager
Mystic Valley Elder Services
Malden
01.2006 - 01.2018
- Directed all aspects, including recruiting, screening, training, placing, tracking, and recognizing the volunteers that served area older adults, developing needed volunteer-staffed programs, and garnering and overseeing program resources including grant awards.
- Implemented feedback systems designed to collect input from both volunteers and staff members regarding the effectiveness of programs.
- Ensured that all participants receive appropriate supervision while participating in volunteer activities.
- Collaborated with community partners to develop innovative initiatives that promote volunteering opportunities within local organizations.
- Assisted with onboarding new employees by providing them with orientation materials related to the organization's volunteer program.
- Analyzed data collected from surveys conducted among current volunteers in order to assess satisfaction levels across different aspects of their experience.
- Provided guidance and support to volunteer program staff members.
State Home Care Case Manager
Mystic Valley Elder Services
Malden, MA
01.2004 - 01.2006
- Provided consumer centered approach to assessment, service acquisition, and monitoring of state home care services, to assist a caseload of eighty plus frail older adults to live independently in the community.
- Monitored changes in the client's condition and reported any concerns to the network team.
- Coordinated with other health professionals to ensure quality of care was provided.
- Developed individualized plans of care for each client based on their needs and preferences.
- Collaborated with other agencies to coordinate referrals for additional services such as counseling or respite care.
Social Worker
Catholic Charitable Bureau
Quincy, MA
01.1988 - 01.1990
- Supported Unwed Mothers in crisis through counseling, stabilization interventions, and resource attainment
- Managed Protective Services for children and families, referred by the Department of Social Services.
- Maintained accurate records of client progress and interactions according to agency standards.
- Developed individualized service plans with clients to address their identified goals.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Provided crisis intervention services for clients experiencing acute distress.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Collaborated with family members to provide comprehensive support services to clients.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Assessed safety risks for children living at home or in foster care settings.
- Provided supportive counseling services for victims of abuse or neglect.
- Developed workable solutions for recurring problems for individuals and families.
Home Care Case Manager/Director of Volunteer Services
Boston Senior Home Care
Boston, MA
01.1981 - 01.1988
- Assessed service needs for functionally impaired older adults and monitored service plans to address those needs
- Coordinated with other health professionals to ensure quality of care was provided.
- Maintained accurate records of all client information including assessments, treatments, medication administration.
- Provided emotional support for clients during times of distress or crisis.
- Assisted with completing applications for financial aid programs when necessary.
- Conducted regular visits with clients to assess their level of functioning and well-being in the home setting.
- Developed and managed Volunteer Services to meet social and mental health needs of consumers, supervised the volunteer staff providing the services, and secured funding through grant writing and award compliance.
- Recruited, interviewed, and hired volunteers and staff.
Education
BSW -
Salem State University
Skills
- Leverage resources and partnerships
- Meet consumer needs
- Expand service delivery
- Work ethic
- High productivity
- Interpersonal skills
- Building successful teams
Leadership Experience
Provides leadership for staff of 8 agency programs and 16 community grantee partners to advance the mission of a high-quality home and community-based services for consumer populations.
Timeline
Director of Community Programs and Planner
Mystic Valley Elder Services
01.2018 - 05.2024
Volunteer Program manager
Mystic Valley Elder Services
01.2006 - 01.2018
State Home Care Case Manager
Mystic Valley Elder Services
01.2004 - 01.2006
Social Worker
Catholic Charitable Bureau
01.1988 - 01.1990
Home Care Case Manager/Director of Volunteer Services
Boston Senior Home Care
01.1981 - 01.1988
BSW -
Salem State University
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