Lauren Reinhardt
Saint Augustine
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Alexander Dental
01.2025 - Current
- Greeted and assisted patients in person and over the phone, ensuring a welcoming and professional first impression.
- Scheduled, confirmed, and managed patient appointments using dental office management software.
- Processed patient check-ins/check-outs, collected payments, and verified insurance coverage.
- Maintained organized patient records, coordinated with dental staff, and supported daily office operations.
Retail Sales Associate
Makk Fashions
10.2024 - 01.2025
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Built strong relationships with repeat customers, resulting in increase in customer loyalty.
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations.
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift.
Au Pair/Nanny
Aupair.com
07.2024 - 10.2024
- Responsible and caring individual offering childcare support as an Au Pair.
- Dedicated to creating a nurturing and supportive environment for children while fostering cultural exchange and mutual understanding.
- Skilled in providing attentive care, organizing activities, and assisting with household tasks.
- Passionate about contributing positively to the growth and development of children in a family-oriented setting.
Au Pair/Nanny For Dutch Ambassador
Aupair.com
08.2023 - 07.2024
- Provided attentive childcare, ensuring a safe, nurturing, and supportive environment.
- Organized age-appropriate educational and recreational activities to encourage growth and learning.
- Assisted with household tasks, including meal preparation, tidying, and laundry.
- Fostered cultural exchange and mutual understanding between host family and self.
Guest Lead
ARULA (Altar'd State)
12.2022 - 08.2023
- Directed daily store activities to achieve sales goals, loss prevention standards, and merchandising excellence.
- Delivered world-class guest service through relationship building and in-depth product knowledge.
- Supported and guided team members to drive both associate and guest engagement.
- Maintained a clean, organized, and visually appealing store environment to enhance the shopping experience.
Brand Representative
Altar'd State
05.2022 - 12.2022
- Supported management in achieving store goals by directing activities in guest service, sales, loss prevention, and merchandising presentation.
- Provided exceptional guest service through relationship building, product knowledge sharing, and maintaining a clean, well-presented store environment.
- Fostered a guest-focused team culture by anticipating needs, exceeding expectations, and coaching associates on service standards to increase transactions.
- Handled cash transactions accurately, including opening and closing store procedures.
Baker
The Cheesecake Factory
01.2022 - 05.2022
- Maintaining bakery, plate cakes, create deserts, handle money, costumer service, basic chores.
Maid/Housekeeping Cleaner
mini maid
09.2021 - 01.2022
- Performed cleaning and maintenance tasks for residential and office spaces.
- Removed trash, vacuumed carpets, polished floors, and wiped down surfaces.
- Tidied and organized spaces to maintain a neat environment.
- Disinfected bathrooms, including sinks, toilets, and other high-touch areas.
Designated Hitter; Pharmacy Tech
Walgreens
03.2021 - 08.2021
- Trained and worked as a pharmacy technician, accurately filling prescriptions and processing insurance claims.
- Assisted customers with prescription inquiries and pharmacy-related needs.
- Supported front-end operations by helping with basic stocking and merchandise organization.
Customer Service Associate
Walgreens
07.2020 - 03.2021
- Managed stock inventory, ensuring shelves were organized and fully stocked.
- Assisted customers with FedEx services, including packaging and shipping.
- Operated the cash register and processed transactions accurately.
- Performed basic store chores and provided general customer assistance.
Customer Service Associate
Great American Cookies
03.2019 - 07.2020
- Operated and maintained the cash register, processing customer transactions accurately.
- Managed oven operations and ensured proper baking procedures.
- Designed and decorated cakes to meet customer specifications.
- Performed basic store chores and contributed to sales activities.
Education
High school diploma -
Bartram Trail High School
Saint Augustine, FL06.2020
Skills
- Experience with individuals with mental health conditions
- Theater
- Pharmacy Technician Experience (1 year)
- Medical receptionist
- Order Entry
- Organizational skills (3 years)
- Research
- Non-technical user support (1 year)
- Dentrix
- Android
- Data Entry
- Microsoft Excel (3 years)
- Sales (3 years)
- Private practice experience
- Recruiting
- Cleaning Experience
- Microsoft Office
- Cash Handling
- Attention to detail
- Computer literacy (2 years)
- Administrative experience (1 year)
- Patient interaction
- Office experience
- Productivity software
- Computer Operation (1 year)
- Customer service
- Client interaction via phone calls
- Public speaking
- Food industry
- Front desk
- Residential Cleaning
- Insurance prior authorization
- Calendar management
- Retail Sales
- Adobe Acrobat
- Time Management
- Phone etiquette
- Medical scheduling
- Microsoft Outlook
- Insurance verification - Insurance verification experience (1-2 years)
- Microsoft Word
- Medical Terminology
- Food Preparation
- Medical software
- Typing
- Outdoor work
- Payment processing
Certification
Driver's License
Timeline
Front Desk Receptionist
Alexander Dental
01.2025 - Current
Retail Sales Associate
Makk Fashions
10.2024 - 01.2025
Au Pair/Nanny
Aupair.com
07.2024 - 10.2024
Au Pair/Nanny For Dutch Ambassador
Aupair.com
08.2023 - 07.2024
Guest Lead
ARULA (Altar'd State)
12.2022 - 08.2023
Brand Representative
Altar'd State
05.2022 - 12.2022
Baker
The Cheesecake Factory
01.2022 - 05.2022
Maid/Housekeeping Cleaner
mini maid
09.2021 - 01.2022
Designated Hitter; Pharmacy Tech
Walgreens
03.2021 - 08.2021
Customer Service Associate
Walgreens
07.2020 - 03.2021
Customer Service Associate
Great American Cookies
03.2019 - 07.2020
High school diploma -
Bartram Trail High School