Lauren Rempe
Kingfisher
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Pioneer Telephone Cooperative Inc.
06.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers and maintained adequate cash supply.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Agent Sales Channel Coordinator
Pioneer Telephone Cooperative Inc.
02.2020 - 06.2023
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Oversaw compliance with regulatory requirements, maintaining company's reputation.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
Cellular Agent Representative
Pioneer Telephone Cooperative Inc.
06.2019 - 02.2020
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Developed a strong understanding of various product offerings, enabling informed recommendations to clients.
- Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
- Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
- Trained staff on operating procedures and company services.
Cellular Tech Retail Sales Rep
Pioneer Telephone Cooperative Inc.
02.2017 - 06.2019
- Maintained awareness of competitors' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Participated in regular inventory audits to maintain accurate stock levels and prevent merchandising discrepancies.
- Reduced downtime for clients by efficiently diagnosing and repairing cellular devices.
- Continuously upgraded skills in cutting-edge diagnostic tools and software applications used within the industry.
- Developed a strong rapport with clients, addressing their concerns promptly while providing exceptional service quality throughout engagements.
Retail Sales Representative
Pioneer Telephone Cooperative Inc.
01.2011 - 02.2017
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Fellowship Baptist School
Liberal, KSCosmetologist - Cosmetology
Seward County Community College
Liberal, KS05-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Product knowledge
Timeline
Customer Service Representative
Pioneer Telephone Cooperative Inc.
06.2023 - Current
Agent Sales Channel Coordinator
Pioneer Telephone Cooperative Inc.
02.2020 - 06.2023
Cellular Agent Representative
Pioneer Telephone Cooperative Inc.
06.2019 - 02.2020
Cellular Tech Retail Sales Rep
Pioneer Telephone Cooperative Inc.
02.2017 - 06.2019
Retail Sales Representative
Pioneer Telephone Cooperative Inc.
01.2011 - 02.2017
High School Diploma -
Fellowship Baptist School
Cosmetologist - Cosmetology
Seward County Community College
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