Hi, I’m
Lauren Wilson
Supply Chain and Logistics
Conroe,Texas
"If your actions inspire others to dream more, learn more, do more and become more, you are a leader."
John Quincy Adams
Summary
Skilled Operations Supervisor with broad experience in overseeing daily operations for time critical shipping, streamlining processes, and implementing effective business strategies. Strengths include a positive mindset, strong leadership and team morale boosting abilities, organizational skills and a keen focus on operational efficiency. Previous roles have led to improved team productivity, relationship building, cost reduction along with efficiency and enhanced operational workflows.
Overview
12
years of professional experience
Skills
- Operations Leadership
- Risk Management
- Performance monitoring and reporting
- High-pressure environments
- Same Day/Time Critical Shipping
- Export/Domestic Logistics
- Microsoft Office, Tableau, Twilio, Zendesk, etc
- Compliance Management
- Employee Growth and Development
- Customer Relationship Development
- Logistics Expertise and Coordination
- Internal and External Communications
- Employee Engagement and Team Building
- Corrective Action Planning
Work History
Airspace
Operations Supervisor
11.2021 - 10.2024
Job overview
- Developed and implemented standard operating procedures to ensure efficient workflow for same-day/time critical shipments.
- Created detailed itineraries, organized all necessary paperwork, and quoted clients for both Hand Carry and Charter shipments.
- Provided guidance and coaching to team members on how to improve their job performance and conducted performance reviews to ensure team members were meeting expectations.
- Resolved conflicts among team members in a professional manner and implemented corrective action plans when necessary to address any deficiencies or non-compliance issues.
- Maintained accurate records of each employee's attendance, leave requests and other related information.
- Organized regular team meetings to discuss progress, issues or changes in workflows. Utilized data from Zendesk, Tableau, and Twilio Reporting to pinpoint team improvement areas.
- Fostered an environment where teamwork was encouraged and team morale was valued - established engaging initiatives such as 'You've Been Booed', Secret Santa, and Weekly Random Fun Facts as well as Team Feedback/Suggestion Process to encourage collaboration.
- Collaborated with senior leadership on organizational strategies, goals and objectives.
- Actively sought out ways to increase efficiency while decreasing costs across the department as well as identified operational weaknesses to improve or innovate people, programs and processes.
Airspace
Operations Specialist III
10.2021 - 11.2021
Job overview
- Coordinated with external organizations to facilitate organ procurement and transport as well as the same day transport of urgent AOG parts, Automotive, Electronic Equipment shipments. Processed the movement of these goods between suppliers, customers, and warehouses.
- Coordinated dispatching and booking for time-critical same-day shipments as well as verifying airline and facility hours/holidays to prevent delay.
- Tracked shipments using automated systems to monitor progress and ensure on-time delivery and provided necessary information for airlines to initiate investigation and warehouse sweeps concerning late, missing or damaged shipments.
- Maintained a high level of customer service through effective communication with customers while coordinating deliveries based on customer requirements while optimizing cost savings opportunities.
- Developed relationships with carriers to negotiate rates and obtain capacity when necessary.
- Updated computerized tracking system to reflect current shipment information.
- Answered a high volume of incoming calls in a timely and professional manner.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Performed KSMS shipper verification and ID checks and ensured correct IACs were being used for shipments
Airspace
Operations Specialist II
04.2021 - 10.2021
Job overview
- Same duties OS I, II, III
Airspace
Operations Specialist I
08.2020 - 04.2021
Job overview
- Same duties OS I, II, III
Kuehne & Nagel Inc.
Prom Export Coordinator
12.2016 - 08.2020
Job overview
- Ensure that the Airfreight service being delivered meets and exceeds customer expectations
- Books all urgent, rig-down, as well as consolidated airfreight shipments with the airlines in a timely manner to meet the customers KPI's
- Accurately calculating cost/bill-out to invoice the customer
- Obtain and review all on-hand reports daily
- Contribute to maintain strong service provider relationships - airlines, trucking companies, suppliers and others
- Confirm that accurate and timely data is entered into operating system
- Prepare, handle and process shipment documentation; including house and master air waybills, IATA directs, commercial documents and customs/regulatory documents
- Acquiring all export classification information and filing in AES system
Panalpina
Exports and Packing Coordinator
05.2013 - 12.2016
Job overview
- Collect new orders and enter purchase orders into C2C
- Coordinate with warehouse management in order to receive job orders and create material receipts as requested
- Release all freight for drilling, oil, and gas accounts to ensure readiness for packing and validation checking
- Handle all discrepancies such as overages, shortages, damages, and hazardous material
- Run reports of received materials, inventory, discrepancy (OS&D), and KPI reports on a daily basis
- Track and schedule pickups and deliveries in ExWorks; collaborating with dispatch management to ensure on time material delivery
- Responsible for coordinating urgent incoming shipments as well as ensuring all orders have been processed and packed by the customer's request cut off time
- Create packing lists, commercial invoices, and linking file numbers to support forwarders reference for completion of final documents
- Ensure all weekly consolidations are completed within budget and before mandatory deadlines
- Utilize FOS software in order to analyze and figure brokerages, pick up costs, fuel surcharges, and complete billing code sheets for chemicals
- Track and confirm vessels on board as well as reasoning behind rolls and delays
DHL Global Forwarding
Billing Agent
01.2013 - 05.2013
Job overview
- Organized material receipts, commercial invoices, and packing lists
- Responsible for organizing release to packs for billing process preparation
- Analyzed invoices from overseas in order to resolve and address various issues such as underpaid accounts, overpaid accounts, and accounts with missing payments
- Utilized LOGIS, a 3rd party warehouse management software, in order to manage, maintain, and input data pertaining to costs, estimates, and goods screen for billing
Education
Transcompss
HazMat Decision Maker Training
07-2024
IACSSP Change 7TSA Training
01.2023
18 IACSSP Training
10.2021
University Overview
Change 6A
DGM, IMDG Certification
01.2020
Work Ramp
Various WorkRamp Training Certificates
1A 551 Training
10.2019
University Overview
Change 6A
2 Handling Screened Cargo
10.2019
University Overview
Change 6A
Kuhene & Nagel
Freight Forwarding Certificate Program
07.2019
University Overview
completed July 2019
Houston Baptist UniversityHouston, TX
Some College (No Degree) from Business Management
Lone Star Community College
from Basics
Huntsville High School
Diploma
12.2009
Timeline
Operations Supervisor
Airspace
11.2021 - 10.2024
Operations Specialist III
Airspace
10.2021 - 11.2021
Operations Specialist II
Airspace
04.2021 - 10.2021
Operations Specialist I
Airspace
08.2020 - 04.2021
Prom Export Coordinator
Kuehne & Nagel Inc.
12.2016 - 08.2020
Exports and Packing Coordinator
Panalpina
05.2013 - 12.2016
Billing Agent
DHL Global Forwarding
01.2013 - 05.2013
Transcompss
HazMat Decision Maker Training
IACSSP Change 7TSA Training
18 IACSSP Training
DGM, IMDG Certification
Work Ramp
Various WorkRamp Training Certificates
1A 551 Training
2 Handling Screened Cargo
Kuhene & Nagel
Freight Forwarding Certificate Program
Houston Baptist University
Some College (No Degree) from Business Management
Lone Star Community College
from Basics
Huntsville High School
Diploma
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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