Lauren Reyes
Cincinnati,OH
Summary
Proven Bartender at Red Robin, adept in customer service and liquor knowledge, I enhanced guest satisfaction and upsold menu items, significantly boosting revenues. Skilled in responsible alcohol service and team training, I consistently delivered outstanding service, maintaining a loyal clientele. My expertise in Aloha POS and professional appearance set me apart, showcasing a reliable and results-driven approach to every task.
Overview
22
22
years of professional experience
Work History
Bartender
Red Robin
07.2010 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
IHOP
11.2007 - 08.2010
Shift Manager/Server
Bob Evans Restaurant
05.2002 - 10.2007
Education
Damascus High School
Damascus, MD05.2004
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Responsible Alcohol Service
- Payment Processing
- Cash Register Operation
- Professional Appearance
Timeline
Bartender
Red Robin
07.2010 - 06.2024
Server
IHOP
11.2007 - 08.2010
Shift Manager/Server
Bob Evans Restaurant
05.2002 - 10.2007
Damascus High School