Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Rhine

Springtown,Tx

Summary

Highly motivated and results-driven professional with 7 years of progressive experience in a supervisory role. Proven ability to lead and develop high-performing teams, optimize operational efficiency, and consistently meet key performance indicators. Skilled at fostering a collaborative work environment, mentoring staff, and driving projects to successful completion. Eager to leverage strong leadership and problem-solving skills to contribute to ongoing growth.

Overview

13
13
years of professional experience

Work History

Call Center Team Lead

Medical City Decatur
03.2018 - Current
  • Assisted team members with daily operational tasks and customer inquiries.
  • Learned call center software and systems to provide effective support.
  • Adapted quickly to changing procedures and service protocols.
  • Contributed to maintaining high levels of customer satisfaction through effective communication.

Assistant Manager

Toast Yur Bunz Tanning Salon
07.2012 - 08.2018
  • Led daily operations, ensuring adherence to company policies and procedures.
  • Mentored team members, fostering professional development and enhancing performance.
  • Streamlined processes, improving operational efficiency across departments.
  • Analyzed performance metrics to drive strategic improvements and meet organizational goals.

Cashier

Walmart
04.2015 - 07.2016
  • Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
  • Maintained inventory levels, restocking merchandise to optimize sales performance.
  • Assisted customers with inquiries, providing knowledgeable support to enhance shopping experience.
  • Trained new cashiers on register operations and customer interaction standards.

Education

High School Diploma -

Decatur High School
Decatur, TX
05-2010

Skills

  • Call center customer service
  • Team management
  • Escalation handling
  • Quality assurance
  • Call routing
  • Policy enforcement
  • Time management
  • Decision-making
  • Customer service

Timeline

Call Center Team Lead

Medical City Decatur
03.2018 - Current

Cashier

Walmart
04.2015 - 07.2016

Assistant Manager

Toast Yur Bunz Tanning Salon
07.2012 - 08.2018

High School Diploma -

Decatur High School

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