Lauren Richman
White Lake
Summary
Dynamic professional with a strong background in customer service and team collaboration. Proven ability to enhance guest experiences through exceptional problem-solving and efficient decision-making.
Overview
10
10
years of professional experience
Work History
Waitress & Bartender
Edgewood Country Club
05.2022 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu knowledge to enhance guest experience and satisfaction.
- Supported team members by maintaining cleanliness and organization of dining area.
- Processed orders accurately using point-of-sale system for efficient service delivery.
- Responded promptly to customer inquiries and resolved issues to maintain satisfaction.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Assisted in training new team members on service protocols and menu items.
Bakery Manager
Nino's Italian Bakery
05.2020 - Current
- Managed daily bakery operations, ensuring product quality and adherence to health standards.
- Trained and mentored staff on baking techniques and customer service excellence.
- Implemented inventory management systems, reducing waste and optimizing supply chain efficiency.
- Oversaw scheduling and staffing, aligning workforce with peak business hours for optimal service.
- Maintained equipment and facility standards to ensure compliance with safety regulations.
- Collaborated with marketing team to promote seasonal products, increasing foot traffic and sales volume.
Bartender
Walnut Creek Country Club
09.2015 - 05.2022
- Crafted signature cocktails and innovative drink specials to enhance customer experience.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on cocktail preparation and customer service standards.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of General Studies - General Studies
Oakland Community College
Bloomfield Hills, MI06-2012
High School Diploma -
Milford High School
Milford, MI06-2008
Skills
- Customer service
- Strong multitasking
- Cash handling
- Decision-making
- Team collaboration
Timeline
Waitress & Bartender
Edgewood Country Club
05.2022 - Current
Bakery Manager
Nino's Italian Bakery
05.2020 - Current
Bartender
Walnut Creek Country Club
09.2015 - 05.2022
Associate of General Studies - General Studies
Oakland Community College
High School Diploma -
Milford High School