Lauren Richmond
Leander,TX
Summary
Dynamic professional seeking a full-time position that provides meaningful challenges while leveraging strong interpersonal skills, effective time management, and proven problem-solving expertise. Committed to driving results and fostering collaboration in fast-paced environments. Eager to contribute innovative solutions and enhance team performance through a proactive approach. Prepared to embrace opportunities that promote growth and development within a forward-thinking organization.
Overview
14
14
years of professional experience
Work History
Editor, Writer, Proofreader
Freelance/Self Employed
01.2020 - Current
- Produced high-quality content for various clients, including blog posts, articles, website copy, and social media content
- Researched and developed engaging topics to meet client's specific needs and target audience
- Adhered to strict deadlines and consistently delivered projects on time or ahead of schedule
- Collaborated with clients to understand their brand voice and tone, ensuring the content aligns with their desired style
- Implemented SEO strategies such as keyword optimization and meta tags to improve search engine rankings for client websites
- Edited and proofread own work as well as provided constructive feedback on other writers' work when required
- Utilized various writing styles (e.g., informative, persuasive, storytelling) based on client requirements and target audience preferences
- Managed multiple projects simultaneously while maintaining a high level of attention to detail in each piece of writing produced
- Built strong relationships with clients through effective communication, understanding their expectations, addressing concerns promptly, and providing regular project updates
- Remote
Marketing & Administrative Assistant
Kennesaw State University
01.2017 - 01.2020
- Assisted in the development and execution of marketing campaigns across multiple channels, including social media, email marketing, and content creation
- Collaborated with cross-functional teams to coordinate promotional activities and ensure brand consistency
- Managed social media accounts by creating engaging content, scheduling posts, and monitoring analytics for performance optimization
- Developed comprehensive project plans, including timelines, milestones, resource allocation, and risk management strategies
- Collaborated with stakeholders to define project scope, objectives, and deliverables while managing expectations throughout the project lifecycle
- Monitored project progress regularly through status meetings and reports, identifying potential risks or issues proactively
- Utilized project management software/tools to track progress, manage documentation, assign tasks, and monitor resource allocation
Server
Henry's Louisiana Grill
01.2018 - 01.2019
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 5-10 tables
- Adhered to all food safety regulations to ensure the health and well-being of customers
Server
Marietta Pizza Company
01.2016 - 01.2018
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 5-10 tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Adhered to all food safety regulations to ensure the health and well-being of customers
Restaurant Manager/Server
The Grille at Legacy Park
01.2015 - 01.2016
- Oversaw daily operations of a high-volume restaurant, ensuring smooth service and customer satisfaction
- Managed a team of 10 front-of-house staff, providing training, guidance, and performance evaluations
- Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery
- Collaborated with the kitchen staff to ensure timely preparation and delivery of food orders
- Maintained inventory levels for bar supplies, beverages, and dining room essentials to prevent shortages or excesses
- Created employee schedules based on projected business volume while optimizing labor costs
- Ensured compliance with health codes, safety regulations, liquor laws, and company policies at all times
- Implemented upselling techniques among servers resulting in an increase in average check size by 10%
Server
Marietta Pizza Company
01.2013 - 01.2015
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 5-10 tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Adhered to all food safety regulations to ensure the health and well-being of customers
Call Center Customer Service Representative
Bank of America
01.2012 - 01.2014
- Handled a high volume of inbound customer calls, averaging 75 calls per day
- Utilized CRM software to accurately document customer interactions and update account information
- Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and first-call resolution rate
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Managed irate or upset customers with empathy and professionalism to de-escalate situations effectively
- Maintained up-to-date knowledge of products, services, promotions, and company policies to provide accurate information to customers
- Recognized by supervisors for consistently meeting or exceeding performance targets on a monthly basis
Education
Bachelor of Arts - Creative Writing and English
Southern New Hampshire University
12-2026
High School Diploma -
Harrison High School
Kennesaw, GA05-2007
Skills
- Customer service
- Attention to detail
- Effective organizational skills
- Team management
- Inventory management
- Food service background
Languages
English
Timeline
Editor, Writer, Proofreader
Freelance/Self Employed
01.2020 - Current
Server
Henry's Louisiana Grill
01.2018 - 01.2019
Marketing & Administrative Assistant
Kennesaw State University
01.2017 - 01.2020
Server
Marietta Pizza Company
01.2016 - 01.2018
Restaurant Manager/Server
The Grille at Legacy Park
01.2015 - 01.2016
Server
Marietta Pizza Company
01.2013 - 01.2015
Call Center Customer Service Representative
Bank of America
01.2012 - 01.2014
Bachelor of Arts - Creative Writing and English
Southern New Hampshire University
High School Diploma -
Harrison High School