Carmen Johnson

• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
• Mixed pigments with detail and precision and used proper techniques to achieve desired color and notated formulas in client database.
• Processed payments, scheduled customer appointments, and rearranged individual time slots to meet demands in high paced setting.

• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Completed safety training and certifications to minimize risk of infection or injury to customers.
• Recorded notes for future reference about customer preferences and services delivered.
• Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.

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• Improved overall safety with effective communication and collaboration among team members.
• Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered constant flow of customer calls with minimal wait times.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

• Controlled inventory by tracking expenses, purchases, and shelf stock.
• Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
• Managed cash flow, business transactions, banking, and accounting processes.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.