Lauren Riggs
Lubbock,TX
Summary
Dynamic and service-oriented professional with extensive experience as a Receptionist at Animal Hospital Of Lubbock. Expert in appointment scheduling and client relations, consistently enhancing customer satisfaction through effective communication and organization. Proven ability to manage multi-line phone systems and maintain confidentiality, fostering a welcoming environment for clients and their pets.
Overview
10
10
years of professional experience
Work History
Receptionist
Animal Hospital Of Lubbock
07.2015 - Current
- Greeted and assisted clients, ensuring a welcoming environment for pets and owners.
- Managed multi-line phone system, efficiently routing calls to appropriate staff members.
- Scheduled appointments utilizing clinic management software to optimize daily operations.
- Processed client payments and maintained accurate financial records for transactions.
- Coordinated communication between veterinary staff and pet owners regarding care instructions.
- Maintained cleanliness of reception area, creating an organized space for clients and pets.
- Handled client inquiries with professionalism, providing information on services offered by the hospital.
- Assisted in inventory management, ensuring adequate supplies for daily operations and patient care.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Lubbock High
Lubbock, TXAssociate of Science -
Vista Collage
LubbockSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting clients
- Professional demeanor
- Calendar management
- Service-oriented mindset
- Front desk operations
Timeline
Receptionist
Animal Hospital Of Lubbock
07.2015 - Current
High School Diploma -
Lubbock High
Associate of Science -
Vista Collage