Lauren Rinehimer
Landenberg,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Customer Support Specialist
Amion
04.2016 - 08.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
Program Coordinator
Christiana Care Health System
10.2006 - 04.2016
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Kept program-related data accurate, up-to-date and easily accessible for accessibility.
- Provided ongoing direction and leadership for program operations.
- Organized and managed program development from conception through successful execution.
- Tracked and reported expenses accurately to manage program budgets.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Developed and recommended policies and procedures for evaluating programs.
Education
High School Diploma -
Paul M. Hodgson Vocational Technical High School
Newark, DE06.2002
Skills
- Process Optimization
- Customer Service
- Reading Comprehension
- Training Material Development
- Customer Relationship Management
- Active Listening
- Solution Development
- Managing Multiple Tasks
- Problem-Solving Ability
- Conflict Resolution
- Critical Thinking
- Customer Service Excellence
- Organizational Skills
Timeline
Customer Support Specialist
Amion
04.2016 - 08.2023
Program Coordinator
Christiana Care Health System
10.2006 - 04.2016
High School Diploma -
Paul M. Hodgson Vocational Technical High School
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