Lauren Rivas
San Antonio,TX
Summary
Highly analytical and effective communicator with exceptional teamwork skills and a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and unwavering commitment to continuous learning and growth, ready to make a significant impact in any organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mia's Mirror Stylist
H-E-B Plus
07.2022 - Current
- Monitored current trends to understand fashions and better serve customer needs.
- Organized sales area and work station to showcase products and boost sales.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Developed strong relationships with customers, leading to increased repeat business.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Cross Functional Representative
HEB Plus
02.2021 - Current
- Exceeded departmental goals by efficiently multitasking and prioritizing workload, resulting in timely claims resolution.
- Contributed to loss prevention efforts through diligent monitoring of the stock area, noting any irregularities or signs of theft.
- Provided backup support during peak times or staffing shortages, demonstrating versatility and adaptability in contributing to various tasks.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Front Desk Receptionist
Wicked Ways Tattoos
06.2020 - 01.2021
- Answer and direct client phone calls appropriately
- Respond to email consultations in a timely manner
- In charge of balancing cash drawers (tills), handling cash drops
- Handle day to day transactions between clientele, and business
- Track, maintain, and order inventory and supplies
- Manage vendor relations
- Process all company bill payments
- Outstanding customer service, and greeter skills
- Familiar with Ink Books (business in-house system)
- Process payroll through Ink Books for all employees
- In charge of scheduling employees based on needs of the company
- Efficiently scan and file paperwork
Animal Care Specialist
Barkaritaville Pet Resort
12.2019 - 05.2020
- Feed and walk all pets
- Clean enclosures
- Begin services (Walks, individual play, Group play) for all pets
- Bathe dogs
- Maintain a clean work environment
In Room Dining Server
Eilan Hotel Resort and Spa
05.2018 - 12.2019
- Anticipate guest needs
- Promptly answer phone calls and take guest order
- Set up room service station for both AM and PM shifts
- Maintain cleanliness and organization of work station
- Restock Room Service supplies
- Polish all glassware and silverware
- Collect dirty trays and dishes
To Go Specialist
Olive Garden Italian
05.2016 - 03.2018
- Duties include but not limited, knowledge of Olive Garden POS system
- Handle all online and phone orders
- Enter orders in proper sequence
- Have knowledge of menu to explain offerings to guest and ensure an exceptional experience
- Enter special instructions guest may have which include special diets, allergens and gluten free options
- Pull food from kitchen window to put the orders together
- Verify and review orders with guest upon arrival to ensure accuracy of order
- Opening procedures: Prep desserts and salads
- Set up kitchen alley
- Closing procedures: Close up kitchen alley
- Collecting all monies, credit card receipts, cash receipts, bar receipts and cash out all servers
- Restock all to go items for following day
Education
Associate - Biology
Northwest Vista College
San Antonio, TX10.2024
Skills
- Customer Service
- Training
- Restaurant Experience
- Animal Care
- Front desk
- Host/Hostess
- Communication Skills
- Payroll
- Team Player
- Interpersonal Skills
- Multitasking
- Attention to Detail
- Cash Register Operation
- Results Driven
Certification
- Driver's License
- Food Handler Certification
Timeline
Mia's Mirror Stylist
H-E-B Plus
07.2022 - Current
Cross Functional Representative
HEB Plus
02.2021 - Current
Front Desk Receptionist
Wicked Ways Tattoos
06.2020 - 01.2021
Animal Care Specialist
Barkaritaville Pet Resort
12.2019 - 05.2020
In Room Dining Server
Eilan Hotel Resort and Spa
05.2018 - 12.2019
To Go Specialist
Olive Garden Italian
05.2016 - 03.2018
Associate - Biology
Northwest Vista College
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