Lauren Roberts

Oversee team of 50-70 employees acting as retail floor Manager on Duty.

Created multiple new training programs for new hire employees focused on 1:1 guest experience.

Lead Employee Engagement programs/events and store improvement. Improved and implemented current store processes on receiving inventory, backstock organization, replenishment of floor stock and personal shopping sales tactics.

Daily responsibilities include monitoring employee performance, conflict-resolution amongst staff as well as guest interaction and troubleshoot solutions for guest satisfaction.

Helped owner establish model for new staff responsibilities and duties.

Worked as temporary Front of House personnel for Scratch Farm Kitchen in their transition of opening new restaurant in 2019.

Returned to work there during quarantine shutdown from March 2020-August 2020. Responsibilities included: day prep, waiting on customers, training new staff, taking and running orders, communicating with customers.

Responsible for assisting and working with customers, educating on proper apparel and accessories needed for winter sport and activities, associate work within store such as restocking merchandise, organizing inventory, answering customer questions, etc.

Acted as Manager on Duty responsible for overseeing daily, weekly, and monthly sales goals are met.

Managed employees as well as worked under buyer to track product sales and performance.

Responsible for visual merchandising, receiving/processing new shipments, management of inventory, inputting invoices , creating vouchers and purchase orders in Retail Pro, over-seeing special orders, open and closing of store, merchandising new inventory, communicating with sales reps, aiding in training of new staff, reporting on inventory variances, maintaining lead position on sales team,

Responsible for retail sales, visual merchandizing, and assisting customers in apparel and gear for outdoor recreation and travel. Contributed and assisted with social media posts and and marketing ideas.

Responsible for retail sales, visual merchandizing, opening and closing of store, balancing register, assisting in and making of special orders, assisting customers, decorating store for season changes, gift wrapping