Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

LAUREN ROBUSTELLI

Carrollton,GA

Summary

Detail-oriented professional with over 10 years of experience in office management, event coordination, and customer service. Proven ability to manage multiple priorities while enhancing workflow efficiency and building strong stakeholder relationships. Proficient in Microsoft Office Suite, with a track record of monitoring metrics to drive team success in fast-paced environments. Recognized for a strong work ethic, adaptability, and exceptional interpersonal skills, committed to delivering positive customer experiences.

Overview

19
19
years of professional experience

Work History

Pathways Coordinator

Lifeline Animal Project
Atlanta, GA
07.2023 - 07.2025
  • Support foster and adoption programs through behavioral assessments and animal-handling training.
  • Collaborate with veterinary and adoption teams to improve outcomes for animals transitioning to foster or permanent homes.
  • Help uphold the company's national reputation by promoting best practices in animal behavior, safety, and welfare.
  • Coordinated animal adoption events to promote responsible pet ownership.
  • Managed volunteer schedules to ensure adequate staffing for operations.
  • Facilitated training sessions for new volunteers on shelter protocols and procedures.
  • Maintained detailed records of animal intake and adoption processes in database systems.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Behavior Caseworker

Lifeline Animal Project
Atlanta, GA
05.2022 - 06.2023
  • Evaluated animals for behavioral treatment pathways and enrichment.
  • Managed playgroups, matchmaking, and ensured proper handling of animals.
  • Developed and maintained case files for each animal in care.
  • Trained volunteers on proper animal handling and care protocols.
  • Collaborated with veterinary staff to ensure health assessments were completed.
  • Provided support to pet owners facing challenges in pet retention or care.
  • Provided casework services to clients, including conducting initial assessments and developing individualized case plans.

Adoptions Ambassador

Lifeline Animal Project
Atlanta, GA
09.2021 - 05.2022
  • Assisted adopters through matchmaking, application processing, and customer service.
  • Delegated tasks in a fast-paced environment.
  • Educated the public about responsible pet ownership practices.
  • Advocated for shelter animals through social media campaigns.
  • Promoted animal welfare initiatives within the community.
  • Built customer confidence by actively listening to concerns and giving appropriate feedback.

Office Administrator

Georgia Sports & Event Marketing
Roswell, GA
01.2014 - 09.2021
  • Scheduled venues and logistics for major events including The Masters and the Super Bowl.
  • Managed customer interactions and supported execution of VIP hospitality packages.

Virtual Office Administrator

Tripoint Funding Real Estate Liquidators
Alpharetta, GA
06.2013 - 11.2013
  • Researched and transcribed real estate data; located off-market properties for resale.
  • Managed researchers and reported findings directly to the owner.

Office Manager / Admissions Director

Atlanta Career Institute
Norcross, GA
03.2013 - 06.2013
  • Scheduled appointments and managed calendars; created detailed spreadsheets.
  • Guided applicants through enrollment and informed them of program offerings.

Secretary / Front Desk Assistant

Fast Signs Buckhead
Atlanta, GA
01.2007 - 11.2009
  • Provided reception and general office support; responded to customer inquiries.
  • Managed supply purchases and order tracking.

Education

High School Diploma -

Roswell High School
01.2005

Animal Shelter Behavioral Management Certificate -

University of The Pacific

Legal Secretary Career Diploma - with Honors

Penn Foster Career School

Business & Liberal Arts Coursework -

Georgia Perimeter College
Dunwoody, GA

Skills

  • Administrative support
  • Customer service
  • Event Coordination
  • Behavioral assessment
  • Microsoft Office
  • Behavior assessment
  • Animal training
  • Data management
  • Event planning
  • Social media platforms
  • PC proficiency
  • Mac proficiency
  • Time management
  • Team leadership
  • Conflict resolution
  • Team collaboration
  • Customer relationship management
  • Effective communication
  • Task delegation
  • Detail orientation
  • Problem solving
  • Critical thinking
  • Best practices implementation
  • Relationship building
  • Adaptability and flexibility
  • Problem-solving
  • Client coordination
  • Administrative leadership
  • Attention to detail
  • Decision-making

References

Available upon request.

References

References available upon request.

Timeline

Pathways Coordinator

Lifeline Animal Project
07.2023 - 07.2025

Behavior Caseworker

Lifeline Animal Project
05.2022 - 06.2023

Adoptions Ambassador

Lifeline Animal Project
09.2021 - 05.2022

Office Administrator

Georgia Sports & Event Marketing
01.2014 - 09.2021

Virtual Office Administrator

Tripoint Funding Real Estate Liquidators
06.2013 - 11.2013

Office Manager / Admissions Director

Atlanta Career Institute
03.2013 - 06.2013

Secretary / Front Desk Assistant

Fast Signs Buckhead
01.2007 - 11.2009

High School Diploma -

Roswell High School

Animal Shelter Behavioral Management Certificate -

University of The Pacific

Legal Secretary Career Diploma - with Honors

Penn Foster Career School

Business & Liberal Arts Coursework -

Georgia Perimeter College

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