Lauren Rodgers
Wexford,PA
Summary
College student who is organized and a motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
British Swim School
Wexford, PA
07.2021 - Current
- Assisted with swim lessons for guests and members of the facility.
- Checked weather reports to warn public of potential inclement weather and proper safety procedures.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Monitored surrounding environment constantly to watch for potential risks.
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Monitored swimmers to ensure safety in the pool area.
- Responded quickly to medical emergencies in the pool area.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Enforced all safety regulations and posted rules for patrons.
- Inspected rescue tubes and buoys regularly to ensure they are in good condition.
- Performed emergency rescues when necessary.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Used training and medical supplies to examine injured people and administer first aid.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Adhered strictly to emergency action plans.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Watched over swimmers to respond quickly to distress situations.
- Filled out incident and accident reports and submitted to supervisor.
Swim Instructor
British Swim School
Wexford, PA
05.2021 - Current
- Maintained up-to-date knowledge of swimming techniques, teaching methods, and safety regulations.
- Assessed student progress and provided feedback to improve technique and confidence in the water.
- Participated in staff training sessions to continually improve teaching and safety skills.
- Implemented behavior management techniques to maintain discipline and a positive learning environment.
- Enforced safety rules and procedures to minimize injuries.
- Monitored swimmers' progress throughout their time as a student to evaluate their abilities accurately.
- Taught basic survival skills such as floating, treading water, and emergency exits from the pool.
- Engaged and communicated regularly with parents and/or guardians about their children's progress in swim lessons.
- Scheduled private lessons upon request from parents looking for more personalized instruction.
- Instructed participants on water safety rules and regulations.
- Provided swimming instruction to individuals and groups of all ages.
- Developed strategies for challenging behaviors exhibited by students during lessons.
- Explained safety rules and procedures regarding activities to patrons and guests to inform and educate.
- Fostered a culture of teamwork and respect among students and staff.
- Engaged in continuous professional development to stay current with industry standards and certifications.
- Instructed participants in proper stroke techniques to encourage self-reliant swimming.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Encouraged students to build confidence in and out of water by making swimming fun.
Deck Ambassador
British Swim School
Wexford, PA
05.2021 - Current
- Created a welcoming environment for children attending lessons and their families.
- Engaged with families to take attendance and address any concerns they may have.
- Used technology to track attendance, concerns, and safety issues.
- Set up the pool deck with materials used in lessons including toys, floating rings, pool noodles, kickboards, pull buoys, and more.
- Aided anxious children on their first day of class and helped them acclimate to the new environment.
- Communicated with managers about attendance, parent concerns, and a summary of the lessons.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Represented the Ambassador in a professional manner at all times.
Restaurant Hostess
Eat N Park
Wexford , PA
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted with setting up banquet rooms for special events.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and sat customers at tables or in waiting areas.
- Answered telephone to provide dining information.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Built positive relationships with other front-of-house and kitchen staff.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Took beverage orders and served drinks during peak meal times.
- Directed patrons to lounges and waiting areas.
- Accepted payments from guests for dine-in and take-out foods.
Ice Cream Scooper
Any Given Sundae
Wexford, PA
- Maintained a high standard of cleanliness by regularly cleaning equipment such as blenders, mixers, freezers, and scoops after each use.
- Followed company policies regarding portion sizes when serving customers' orders.
- Adhered to all food safety regulations and monitored product temperatures throughout the shift.
- Maintained a clean work area and complied with health codes.
- Consistently provided outstanding customer service through friendly greetings and attentive assistance.
- Prepared sundaes, milkshakes, and other frozen treats according to customer specifications.
- Demonstrated knowledge of flavors available when taking orders from customers.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Served and scooped ice cream in accordance with size guidelines.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
- Operated cash register and handled financial transactions with accuracy.
Education
High School Diploma -
North Allegheny High School
Wexford, PA06-2023
Bachelor of Arts - Psychology
University of Dayton
Dayton, OHSkills
- First Aid
- Emergency Response
- Swim Instruction
- Strong client relations
- Pool operations
- Pool policies enforcement
- Equipment management
- Full safety compliance
- Team Collaboration
- Swimming Lessons
- Weather Monitoring
- Pool Maintenance
- Patron Support
- CPR Certified
- Lifeguard procedures
- Group and individual instruction
- Training and mentoring
- Water Sampling
Affiliations
- University of Dayton 4 Paws for Ability
- University of Dayton UD Miracle
Languages
English
Native/ Bilingual
Accomplishments
- Graduated high school with honors.
Certification
- Epilepsy Foundation: Seizure Recognition and First Aid
- American Red Cross: Lifeguarding with CPR/AED for Professional Rescuers and First Aid
- American Red Cross: Lifeguarding-BL
References
References available upon request.
Timeline
Lifeguard
British Swim School
07.2021 - Current
Swim Instructor
British Swim School
05.2021 - Current
Deck Ambassador
British Swim School
05.2021 - Current
Restaurant Hostess
Eat N Park
Ice Cream Scooper
Any Given Sundae
High School Diploma -
North Allegheny High School
Bachelor of Arts - Psychology
University of Dayton