Lauren Rodriguez
Miami,FL
Summary
Experienced spa sales (and assistant operations) manager with in depth in recruiting, training, mentoring, and developing staff in large, consumer-focused store operations. Broad skills in educating personnel to achieve exceptional levels of customer service, building teams, and ensuring achievement of corporate/company goals.
Overview
9
9
years of professional experience
Work History
Sales Manager
Hand And Stone Massage And Facial
2023.08 - Current
- Oversee and manage daily operations of the front desk.
- Assist general manager in managing sales performances by driving key metrics.
- Membership education and sales - including sales goals and incentives.
- Assist in recruiting, hiring, training and onboarding process for sales associates.
- Work with the front desk team to maximize appointment book and eliminate booking errors.
- Provided excellent customer service to members/guests by greeting clients upon arrival, setting appointments, and promoting the lifestyle program.
- Top sales performer; maintaining a 50% closing rate or higher monthly.
- Develop and coordinate effective sales training programs and modules to ensure product/company knowledge amongst team members.
- Worked with spa director to update daily, weekly, and monthly reports to meet/exceed goals.
Assistant Clinic Manager
Massage Envy Spa
2017.10 - 2023.07
- Provided excellent customer service to members/guests by greeting clients upon arrival, setting appointments, and promoting the wellness program.
- Top sales performer; maintaining a 50% closing rate or higher monthly
- Develop and coordinate effective sales training programs and modules to ensure product/company knowledge amongst team members
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Respond promptly to customer enquiries in a professional and efficient manner
- Perform day to day administrative functions and general office duties such as filing, faxing, scheduling, and data entry.
- Assist in recruiting, hiring and training to develop top performing employees
- Worked with the clinic manager to update daily, weekly and monthly reports to meet/exceed goals.
- Managed front desk schedules and organized office functions.
Restaurant Server
Sushi Sake
2016.03 - 2017.09
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification to enforce age regulations for alcoholic beverages.
- Served needs of more than 15-20 customers in busy restaurant environment.
- Greeted and maintained relationships with regular customers.
Food and Beverage Cashier
Pei Wei Asian Diner
2015.03 - 2017.09
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Utilized point-of-sale systems proficiently for timely order entry, payment processing, and generating sales reports as required by management staff members.
- Contributed to overall sales growth by upselling menu items and promoting special offers.
- Coordinated with delivery drivers to ensure smooth handoff of take-out orders for prompt deliveries.
- Collaborated with kitchen staff to ensure timely preparation of take-out orders, minimizing wait times for customers.
Education
Certificate Of Completion - Florida Responsible Alcohol Vendor Training
Courses For Servers
05.2024
High School Diploma -
Terra Environmental Research Institute
Miami, FL06.2014
Skills
- Sales team training
- Cash handling
- Customer Service
- Problem-solving abilities
- Team Leadership
- Guest Engagement
- Strong multitasking
- Food handling safety
- Responsible Alcohol Service
Timeline
Sales Manager
Hand And Stone Massage And Facial
2023.08 - Current
Assistant Clinic Manager
Massage Envy Spa
2017.10 - 2023.07
Restaurant Server
Sushi Sake
2016.03 - 2017.09
Food and Beverage Cashier
Pei Wei Asian Diner
2015.03 - 2017.09
Certificate Of Completion - Florida Responsible Alcohol Vendor Training
Courses For Servers
High School Diploma -
Terra Environmental Research Institute
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