Lauren Rodriguez
The Bronx
Summary
Proven Motor Vehicle Representative at the Department of Motor Vehicles, adept in customer service & critical thinking. Excel in enhancing office productivity & promoting excellent customer service standards, significantly improving client satisfaction. Skilled in data entry & maintaining strict confidentiality, contributing to a secure and efficient work environment.
Overview
4
4
years of professional experience
Work History
Motor Vehicle Representative
Department of Motor Vehicles
12.2023 - Current
- Assist customers in obtaining driver's licenses by thoroughly reviewing applications & administer appropriate tests according to state regulations.
- Demonstrate strong attention to detail when examining identification documents presented during transactions & protect against potential fraud or misrepresentation cases.
- Maintain strict confidentiality regarding sensitive customer information, adhering to legal guidelines & company policies at all times.
- Promote excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
Inbound (Overnight Stock Worker)
Target
02.2022 - 09.2023
- Enhanced store turnover rate by quickly unloading delivery trucks and accurately processing shipments upon arrival.
- Optimized use of equipment such as pallet jacks, ladders, and carts for efficient movement of merchandise throughout the store.
- Increased overnight stocking efficiency by consistently organizing and replenishing shelves in a timely manner.
- Promoted workplace safety by promptly addressing spills, tripping hazards, and other potential issues during nightly stocking duties.
Greeter
Favorite Staffing
10.2021 - 02.2022
- Answered customer questions and pointed individuals in right directions.
- Assisted patrons with inquiries and directed them to appropriate departments.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
Housekeeper
St. Barnabas Medical Center
03.2021 - 10.2021
- Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the handling of biohazardous materials and waste disposal procedures.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
Education
Diploma -
Central Park East High School
New York, NYSkills
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Paperwork processing
Timeline
Motor Vehicle Representative
Department of Motor Vehicles
12.2023 - Current
Inbound (Overnight Stock Worker)
Target
02.2022 - 09.2023
Greeter
Favorite Staffing
10.2021 - 02.2022
Housekeeper
St. Barnabas Medical Center
03.2021 - 10.2021
Diploma -
Central Park East High School
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