Lauren Rogers
Beggs,OK
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Head Service Cashier
Mark Allen Chevrolet
Beggs, OK
12.2020 - Current
- Resolve discrepancies between tender amounts and invoice totals in an efficient manner.
- Generate end-of-day reports for management review.
- Maintain accurate documentation for all financial transactions.
- Maintain cleanliness and organization of the checkout area.
- Initiate corrective action when required due to errors or discrepancies.
- Assist in training new employees on the register system.
- Process payments using POS systems, credit cards, debit cards, checks, and cash.
- Provide excellent customer service to all guests.
- Prepare daily reports detailing sales activity by item and department.
- Perform daily cash balancing and reconciliation of receipts.
- Prepare cash deposits and balanced store safe for opening and closing of business.
- Resolve and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
- Authorize discounts and special actions to resolve customer disputes and maintain satisfaction.
- Help with purchases and signed customers up for rewards program.
Service Advisor
Midtown Kia
Tulsa, OK
05.2020 - 11.2020
- Researched coverages under warranties and determined requirements for coverage.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Participated in ongoing training activities related to automotive technology advancements.
- Prepared invoices for services rendered and collected payments from customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Upsold additional products or services when appropriate.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated databases with new and modified customer data.
- Managed high volume of inbound customer calls with professionalism.
Service Advisor
Mainer Ford of Bristow
Bristow, OK
09.2019 - 02.2020
- Researched coverages under warranties and determined requirements for coverage.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Upsold additional products or services when appropriate.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Managed high volume of inbound customer calls with professionalism.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Attended regular team meetings to discuss best practices.
Service Advisor
Midtown Kia
Tulsa, OK
04.2016 - 08.2019
- Researched coverages under warranties and determined requirements for coverage.
- Ensured that all customer inquiries were handled promptly and accurately.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Upsold additional products or services when appropriate.
- Mentored junior team members and managed employee relationships.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Managed high volume of inbound customer calls with professionalism.
- Attended regular team meetings to discuss best practices.
- Actively contributed to the improvement of department processes.
Education
High School Diploma -
Jenks Public Schools
Jenks, OK03-2013
Skills
- Patience and Empathy
- Professionalism and Ethics
- Social Skills Development
- Infant Care
- Outdoor Play Supervision
- Hygiene and Cleanliness
- Safety Monitoring
- Parent-Teacher Communication
- Attention to Detail
Timeline
Head Service Cashier
Mark Allen Chevrolet
12.2020 - Current
Service Advisor
Midtown Kia
05.2020 - 11.2020
Service Advisor
Mainer Ford of Bristow
09.2019 - 02.2020
Service Advisor
Midtown Kia
04.2016 - 08.2019
High School Diploma -
Jenks Public Schools
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