Lauren Rogers
Phoenix,AZ
Summary
I am a fully trained Chef and bartender with 15+ of industry experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head Pastry Chef/ Sous Chef
McDowell Village Senior Living
01.2023 - Current
- Company Overview: Pastry Chef Bio at McDowell village: Lauren Rogers is a highly skilled and passionate chef with a flair for creating delectable desserts
- With over 10 years of experience in the culinary industry, she has developed a unique style that blends classic techniques with innovative flavors
- She takes pride in crafting visually stunning and mouthwatering creations that leave a lasting impression on guests
- Her expertise extends across a wide range of specialties
- Whether it's crafting exquisite pastries from scratch, or designing custom desserts for your special occasions, Lauren always strives to consistently deliver exceptional results
- Pastry Chef Bio at McDowell village: Lauren Rogers is a highly skilled and passionate chef with a flair for creating delectable desserts
- With over 10 years of experience in the culinary industry, she has developed a unique style that blends classic techniques with innovative flavors
- She takes pride in crafting visually stunning and mouthwatering creations that leave a lasting impression on guests
- Her expertise extends across a wide range of specialties
- Whether it's crafting exquisite pastries from scratch, or designing custom desserts for your special occasions, Lauren always strives to consistently deliver exceptional results
Server/Hostess
Rayoong cafe
11.2022 - 01.2023
- Provided exceptional customer service by promptly greeting and seating guests, taking orders, and ensuring a positive dining experience
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Maintained cleanliness of dining area and ensured tables were properly set up with utensils, condiments, and menus
- Efficiently handled cash transactions and accurately processed payments using the point-of-sale (POS) system
- Collaborated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards
- Addressed customer inquiries and concerns in a professional manner, resolving issues to their satisfaction
- Assisted in training new servers on restaurant policies, procedures, and customer service techniques
Phone Operator/Dispatcher
Apello Live Answering Service
01.2022 - 04.2022
- Answered and directed incoming phone calls from patients, healthcare providers, and other stakeholders in a professional and courteous manner
- Verified insurance information for patients during phone interactions to ensure accurate billing and reimbursement processes
- Scheduled patient appointments accurately using the electronic scheduling system, ensuring optimal utilization of medical office resources
- Provided detailed information about medical office services, including hours of operation, accepted insurances, and available specialties
- Maintained patient confidentiality by following HIPAA guidelines when handling sensitive information over the phone
- Managed high call volumes effectively by prioritizing urgent matters while maintaining quality customer service standards
- Participated in training programs to enhance knowledge of medical terminology, procedures, policies/regulations related to healthcare industry practices
Bar Manager and Bartender
Blues cats rock and roll grill
01.2021 - 08.2021
- Maintained high standards of quality control to ensure customer satisfaction
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
- Managed multiple projects simultaneously within established timelines
Pizza Cook
Riggatti's Saint George
09.2020 - 03.2021
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Utilized strong communication skills to coordinate with front-of-house staff regarding special requests or dietary restrictions from customers.
- Prepared fresh dough and other pre-made items, following store recipes to mix ingredients, allowing for sufficient rising or cooking and placing in cooler for storage until needed.
- Ensured consistency in dough preparation according to company recipe standards, resulting in uniform crust texture across all pizzas served.
- Stocked front-of-house materials.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Bartender
Station 2
04.2020 - 09.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Line Cook
Wood Ash Rye
01.2020 - 04.2020
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Associate's degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO12.2020
Skills
- Culinary Experience
- Restaurant Experience
- Catering
- Kitchen Experience
- Meat Cutting
- Management
- POS
- Banquet Experience
- Food Production
- Food Safety
- Inventory Control
- Cooking
- Kitchen Management Experience
- Food Preparation
- Menu Planning
- Pricing
- Meal Preparation
- Supervising Experience
- Cake Decorating
- Cleaning Experience
- Host/Hostess
- Food Service Management
- Customer service
- Restaurant management
- Food industry
- Food handling
- Knife skills
- Bartending
- Time Management
- Purchasing
- Packaging
- Merchandising
- Profit & Loss
- Labor Cost Analysis
Certification
- Driver's License
- Food Handler Certification
References
- Micheal brown, +1 (480) 296-6183
- Matt Walsh, +1 (480) 404-5239
- Teddi Roper, +1 (602) 809-2598
Timeline
Head Pastry Chef/ Sous Chef
McDowell Village Senior Living
01.2023 - Current
Server/Hostess
Rayoong cafe
11.2022 - 01.2023
Phone Operator/Dispatcher
Apello Live Answering Service
01.2022 - 04.2022
Bar Manager and Bartender
Blues cats rock and roll grill
01.2021 - 08.2021
Pizza Cook
Riggatti's Saint George
09.2020 - 03.2021
Bartender
Station 2
04.2020 - 09.2020
Line Cook
Wood Ash Rye
01.2020 - 04.2020
Associate's degree - Culinary Arts
Auguste Escoffier School of Culinary Arts
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