Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Rogers

Ooltewah,TN

Summary

Proven leader and dedicated team player with a track record of enhancing team productivity and customer satisfaction at Chick-fil-A and Bojangles'. Excels in conflict resolution, fostering collaboration, and implementing efficient work processes. Demonstrates exceptional customer service and attention to detail, driving positive outcomes and workplace safety.

Overview

8
8
years of professional experience

Work History

Team Member

Chick-fil-A
08.2020 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Team Leader

Bojangles' Famous Chicken 'n Biscuits
05.2017 - 08.2020
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Oversaw quality control measures, maintaining high standards for all project outputs.

Education

Bachelor Of Engineering - Computer Engineering

University of Alabama At Huntsville
Huntsville, AL

Associate Of Science - Biology

Chattanooga State Community College
Chattanooga, TN

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Attention to detail
  • Following instructions
  • Collaboration and teamwork
  • Cash handling
  • Cleaning
  • Leadership qualities
  • Money handling
  • Workplace safety

Timeline

Team Member

Chick-fil-A
08.2020 - Current

Team Leader

Bojangles' Famous Chicken 'n Biscuits
05.2017 - 08.2020

Bachelor Of Engineering - Computer Engineering

University of Alabama At Huntsville

Associate Of Science - Biology

Chattanooga State Community College

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Lauren Rogers