Lauren Rompe
Burleson
Summary
Proactive and meticulous specialist with experience in security monitoring and administrative support. Skilled in multitasking and time management, consistently delivering accurate information and insights to facilitate decision-making. Ready to leverage analytical skills to enhance system performance and user experience.
Overview
9
9
years of professional experience
Work History
Commercial Monitoring Specialist
ADT Security
Irving, TX
09.2020 - 05.2022
- Monitored security systems to ensure optimal functionality and rapid response times.
- Analyzed alarm data to identify patterns and potential security risks.
- Collaborated with technical teams to enhance system capabilities and user experience.
- Provided support for customer inquiries regarding security protocols and system usage.
- Supported management decisions by providing accurate, timely, and relevant information gathered from various sources during the monitoring process.
- Proactively identified potential issues through regular analysis of monitoring data, facilitating timely resolution efforts.
Executive Administrative Assistant
Flight Support Inc.
North Haven, CT
12.2017 - 09.2019
- Developed and maintained filing systems to ensure easy access to documents and information.
- Implemented process improvements for office operations, enhancing overall efficiency.
- Provided administrative support for senior leadership, prioritizing tasks effectively to meet deadlines.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and responded accordingly to support executive correspondence.
Office Assistant
Mitchell College Academic Advising Office
New London, CT
01.2013 - 12.2015
- Managed confidential student records, ensuring compliance with data privacy regulations.
- Developed and maintained office filing systems, improving document retrieval speed.
- Streamlined communication processes between advisors and students, reducing response times.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
Intern
Sundial Travel Agency
North Branford, CT
05.2015 - 08.2015
- Developed and implemented efficient workflows for project completion.
- Collaborated with team members to enhance communication and productivity.
- Conducted research to support strategic initiatives and decision-making processes.
- Analyzed data to identify trends, providing insights for process improvements.
- Managed documentation and reporting systems to ensure accuracy and compliance.
- Streamlined administrative tasks, improving overall departmental efficiency and organization.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
Education
Bachelor of Science - Hospitality And Tourism Management
Mitchell College
New London, CT05-2016
Skills
- Remote support
- Log analysis
- Incident management
- Disaster recovery
- System administration
- Security compliance
- Operating systems
- Incident reporting
- Discipline
- Emergency response
- Evacuation procedures
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Troubleshooting skills
Timeline
Commercial Monitoring Specialist
ADT Security
09.2020 - 05.2022
Executive Administrative Assistant
Flight Support Inc.
12.2017 - 09.2019
Intern
Sundial Travel Agency
05.2015 - 08.2015
Office Assistant
Mitchell College Academic Advising Office
01.2013 - 12.2015
Bachelor of Science - Hospitality And Tourism Management
Mitchell College