Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Sullivan

Monroe,LA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience

Work History

CSR

Coast Professional Inc.
06.2022 - Current
  • Preformed critical inter-departmental escalations to increase customer retention rates.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Educated customers about billing, payment processing, and support policies and procedures.
  • Updated account information to maintain customer records.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Cross-trained and backed up other customer service managers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Loan Officer

World Finance
01.2021 - 06.2023
  • Collaborated with other departments to promptly process loan applications.
  • Provided mentorship and guidance to junior colleagues, fostering a collaborative team environment that encouraged professional development and knowledge sharing.
  • Maintained strict confidentiality of bank records and client information.
  • Examined customer loan applications for loan approvals and denials.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Developed strong relationships with customers through high levels of customer service.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.

CSR, Sales

AT&T Wireless
09.2015 - 01.2021
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Presented professional image consistent with company's brand values.
  • Collaborated with team members to exceed sales targets and achieve company goals.

Education

High School Diploma -

Epps High School
Epps, LA
01.2005

Skills

  • Call and Data Management
  • Following scripts
  • Conflict Mediation
  • LiveChat Messaging
  • Calm Under Pressure
  • POS systems expert
  • Problem-solving abilities
  • Billing Adjustments and Refunds
  • Customer Relationship Management (CRM)
  • Call center experience
  • Critical Thinking
  • Spreadsheets

Timeline

CSR

Coast Professional Inc.
06.2022 - Current

Loan Officer

World Finance
01.2021 - 06.2023

CSR, Sales

AT&T Wireless
09.2015 - 01.2021

High School Diploma -

Epps High School

Similar Profiles

CREATE PROFILE
Nancy Sullivan