Lauren Rosso
San Antonio
Summary
Knowledgeable data entry/booker with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously.
Overview
7
7
years of professional experience
Work History
Booker
Ken Batchelor Cadillac
01.2023 - Current
- Responsible for entering repair order op codes and numbers, ensuring technicians repair descriptions and hours are properly entered to ensure proper pay
- Submit warranty claims to ensure proper warranty payment is collected
- Communicate with warranty companies to resolve documentation issues to ensure proper pay
- Work a daily "cash clearing" list to handle and resolve all missing money for the service department
- Scan all Repair Orders into our system to have proper documentation on file
- Communicate efficiently with service advisors and technicians to complete repair orders correctly
- Provide exceptional customer experience/service
- Collaborated with other departments to guarantee seamless coordination in accommodating special requests and needs of guests
- Ensured accurate record-keeping through diligent data entry and management in booking software systems
Cashier
Ken Batchelor Cadillac
01.2022 - 01.2023
- Responsible for accurately & efficiently checking out customers for their completed repair order
- Applying any necessary discounts, warranties, and/or charge accounts to repair orders
- Answer any customer questions/concerns
- Answer service calls and direct them to the proper person
- Completed a daily transaction deposit on behalf of the service department to ensure proper money collection
- Communicate and explain completed repair orders to the customer to ensure proper understanding
- Greeted customers entering store and responded promptly to customer needs
- Mentored new employees on cashier duties and best practices, improving overall staff performance
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
Seafood Rep
HEB
10.2020 - 12.2021
- Responsible for preparing all of the seafood departments meal simples
- Took a daily count of in stock product and placing orders for more product
- Performed daily checks of expired product
- Maintained the departments food cases and front faced all product to ensure proper display
- Assembled the departments main case to ensure all product is ready for distributing to the customers
- Accurately tagged the product and changed the price tags when it was out of date and or on sale
- Cleaned all dishware used, counters, and any space with product present to ensure a healthy and sanitary exchange between product and customer
- Ensured all safety standards were upheld daily
- Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales
Order Fulfiller
HEB
10.2018 - 10.2020
- Responsible for fulfilling customers grocery orders
- Ensuring all groceries were picked fresh and within date
- Accurately fulfilled customers request for product picked
- Answered customer calls and resolved any issues with order, delivery, or scheduling delivery
Appliance Sales Specialist
The Home Depot
05.2018 - 10.2018
- Responsible of meeting an hourly and weekly sales goal
- Down stocked the departments aisles and bays
- Maintained and cleaned displayed appliances
- Signage change on appliances when effective date is over
- Explained delivery criteria and expectations to customers thoroughly
- Relayed information regarding current store promotions, sales and special events to customers
- Provided assistance with credit card applications and financing
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for customers
- Drove team revenue totals by bringing in top sales numbers
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants
- Maintained product knowledge to assist and educate customers on options available
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences
- Handled high-pressure situations with professionalism including resolving dissatisfied customer complaints maintaining brand reputation
Cashier
The Home Depot
03.2017 - 05.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained the front end in between providing to the customers
- Informed customers about credit card account options
- Assisted in opening accounts for the customer.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Restocked and organized merchandise in front lanes
- Assisted customers with returns, refunds and resolving transaction issues
Education
College - Business Administration
San Antonio College
San Antonio, TX12.2019
High School Diploma -
Douglas MacArthur HS
06.2017
Skills
- Documentation and reporting
- CDK proficient
- Fast Paced environments
- Booking software proficiency
- Interpersonal awareness
- Multitasking
- Handling and resolving customer complaints
- File Organization
- Scheduling
- Deposit Preparation
- Administrative tasks
- Attention to Detail
- Critical Thinking
- Creative Thinking
- Cashier training
- New Hire Training
- Shift Scheduling
- Warranty knowledge
- Exceptional communication
- Customer Service
- Deadline Management
- Punctual and Reliable
- Team Management
- Cash handling expertise
- Data Entry Accuracy
Accomplishments
- Mentioned in several positive “voice of the customer” surveys for outstanding customer service/experience
- Obtained a ranking spot as top sales associate for the department of appliances and 6th in the district - September 2018 at The Home Depot
- Obtained three Homer awards for outstanding customer service
Timeline
Booker
Ken Batchelor Cadillac
01.2023 - Current
Cashier
Ken Batchelor Cadillac
01.2022 - 01.2023
Seafood Rep
HEB
10.2020 - 12.2021
Order Fulfiller
HEB
10.2018 - 10.2020
Appliance Sales Specialist
The Home Depot
05.2018 - 10.2018
Cashier
The Home Depot
03.2017 - 05.2018
College - Business Administration
San Antonio College
High School Diploma -
Douglas MacArthur HS
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