Lauren Rush
Miami Lakes,FL
Summary
Highly accomplished and results-driven professional with over two decades of experience in higher education, operations management, and customer service. Proven ability to lead and develop teams, drive strategic initiatives, and optimize student success outcomes. Seeking to leverage extensive background in academic advisement, information technology, and process improvement to excel as an Associate Director, Advising.
Overview
22
22
years of professional experience
Work History
SIS Implementation Team Member
Broward College
10.2024 - Current
- Selected to serve on college-wide SIS implementation team, collaborating extensively with IT, advising, and administrative departments to enhance institutional efficiency and student experience.
- Testing, training, and troubleshooting new student systems to optimize advising workflow and improve the overall student experience.
- Assisting in the migration from legacy systems and supporting staff adoption of new platform features.
- Contributing to documentation and end-user support initiatives, critical for successful rollout, user proficiency, and compliance.
CTE ADVISOR
Broward College–Central Campus
06.2017 - Current
- Led holistic case management and academic advisement for diverse Career and Technical Education (CTE) students, encompassing prospective, current, and former enrollees, while proactively addressing academic needs and program progression.
- Conducted in-depth analysis of academic records including applications, transfer evaluations, and transcripts, to ensure student eligibility, facilitate program entry/exit, and accurately apply transfer credits.
- Developed individualized educational plans and optimized class schedules by thoroughly assessing academic levels, clarifying career goals, and guiding students through the educational planning process to ensure alignment with program requirements and student aspirations.
- Monitored and analyzed student progress against academic benchmarks, degree/certificate completion requirements, and critical deadlines, significantly contributing to student retention and successful program completion.
- Proactively identified student needs and facilitated crucial referrals to appropriate student support services, demonstrating a commitment to wraparound student success and removing barriers to academic achievement.
- Collaborated cross-functionally with college staff, faculty, and support services to resolve complex student issues related to curriculum, course prerequisites, and eligibility, ensuring comprehensive student support and streamlined academic processes.
- Maintained meticulous student records and leveraged data to inform advisement strategies, monitor student outcomes, and contribute to departmental reporting, including grant requirements.
- Designed and facilitated engaging group advising sessions and workshops for CTE students, college employees, and community partners, enhancing student understanding of academic policies, career pathways, and institutional resources.
ADJUNCT INSTRUCTOR
Broward College–Central Campus
08.2012 - Current
- Delivered comprehensive instruction in-person, through Zoom and fully online computer concepts, Microsoft Office Suite (Word, Excel, PowerPoint, Access), Internet Explorer, Windows OS, and Coding Basics, adapting delivery to diverse learning environments.
- Managed classroom dynamics and provided mentorship and guidance to students, fostering an environment conducive to learning and skill development.
- Organized, prepared, and routinely revised/updated all course materials, ensuring curriculum relevance and incorporating emerging technologies.
- Administered evaluative measures and maintained accurate attendance and grade records, providing timely feedback on student progress and conceptualization.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
OWNER-OPERATOR
Lauren Realty Management & Investment Company
10.2005 - 08.2011
- Directed all facets of property management for a portfolio of twelve single and multi-unit residential properties valued at $2.2M, overseeing two employees and managing an average of thirty tenants and multiple contractors.
- Managed day-to-day operations, including hiring contractors and resolving complex conflicts, demonstrating strong operational leadership and problem-solving abilities.
- Planned, budgeted, and monitored expenses to optimize resource utilization and achieve company objectives, consistently meeting financial goals with minimal resources.
- Supervised personnel and conducted strategic negotiations with contractors to control labor and vendor expenses, significantly impacting profitability.
- Developed strong adaptability to manage change effectively, consistently responding to evolving market dynamics and customer needs.
TRAVEL INSTRUCTOR COMPUTERS@SEA
Independent Contractor, Sixth Star Entertainment
11.2003 - 09.2005
- Managed event calendars and conducted public presentations for hundreds of passengers, demonstrating exceptional public speaking and organizational skills.
- Collaborated effectively with individuals from diverse cultures, ethnicities, and backgrounds to ensure quality instruction and achieve targeted deliverables.
- Delivered instruction on Microsoft Office Suite (Word, PowerPoint, Excel), Photo Editing, and Website Development to diverse international audiences.
Education
Post-Graduate Courses - Training & Performance Improvement
Capella University
Minneapolis, MN01.2000
Master of Science - Information Technology
American Intercontinental University
Plantation, FL01.1999
Bachelor of Science - Professional Management
Nova Southeastern University
Davie, FL01.1998
Skills
- Leadership & Management: Team Leadership, Strategic Planning, Performance Management, Mentorship, Coaching, Conflict Resolution, Process Improvement, Change Management, Project Management, Operational Oversight, Budget Management
- Student Success & Advising: Academic Advisement, Case Management, Holistic Advisement, Student Retention, Educational Planning, Career Exploration, Student Support Services, Curriculum Navigation, Policy Interpretation
Timeline
SIS Implementation Team Member
Broward College
10.2024 - Current
CTE ADVISOR
Broward College–Central Campus
06.2017 - Current
ADJUNCT INSTRUCTOR
Broward College–Central Campus
08.2012 - Current
OWNER-OPERATOR
Lauren Realty Management & Investment Company
10.2005 - 08.2011
TRAVEL INSTRUCTOR COMPUTERS@SEA
Independent Contractor, Sixth Star Entertainment
11.2003 - 09.2005
Master of Science - Information Technology
American Intercontinental University
Bachelor of Science - Professional Management
Nova Southeastern University
Post-Graduate Courses - Training & Performance Improvement
Capella University
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