LAUREN RUSSOW
Lake In The Hills,IL
Summary
Hardworking Style Advisor offering many years of experience and expertise in retail and marketing. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines. Recent graduate with a degree in Business Marketing.
Overview
6
6
years of professional experience
Work History
Style Advisor
Aritzia
Oak Brook, Illinois
11.2024 - Current
- Delivers exceptional customer service and personalized styling experiences.
- Ability to understand clients unique preferences and lifestyle needs.
- Able to build strong relationships with clients, fostering loyalty, and driving sales through product knowledge and trend awareness.
STORE MANAGER
PacSun-Pacific Sunwear
Schaumburg, USA
08.2022 - 11.2024
- Number 1 (in company) in sales for Black Friday for 2022 and 2023
- Hired and trained 35+ retail sales associates
- Servicing 10 thousand customers on a weekly basis
- Appointed point of contact for my district when district manager is on PTO
- Supports district manager by conducting weekly meetings to set goals and deliver quality feedback
- Directed and maintained store merchandising standards to present organized and engaging in-store experience
- Recruited, interviewed and hired new employees based on strengths, preparedness and work experience
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Implemented loss prevention strategies to reduce shrinkage and control theft
STORE MANGER
PacSun-Pacific Sunwear
Algonquin, USA
08.2021 - 08.2022
- Hired and trained 15+ retail sales associates
- Achieved a 1% shrink rate and one of the top 10 stores for ship from store fulfillment rate in Q1 of 2022
- Delegated assignments to meet coverage needs and maintain store standards
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
- Scheduled shifts to minimize labor costs and drive productivity
- Optimized business performance with consistent data tracking and analysis of ongoing operations
- Managed daily operations and monitored activities to guarantee compliance with SOPs and safety regulations
- Increased employee job satisfaction with hands-on, motivational approach
ASSISTANT STORE MANAGER
PacSun-Pacific Sunwear
Algonquin, USA
06.2019 - 08.2021
- Addressed customer service issues with detailed and timely responses to escalated complaints
- Evaluated employee skills, built staff teams and executed performance reviews
- Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
- Developed employee strengths to improve engagement and remain competitive
- Assisted with employee recruitment, interview and hiring processes
SALES ASSOCIATE
PacSun-Pacific Sunwear
Algonquin, USA
10.2018 - 06.2019
- Used POS system to scan customer purchases, calculate prices and process transactions
- Embodied company mission and values through honesty, integrity and high-quality performance
- Supported cashiers and customers to locate products, confirm prices, and replenish stock
- Collaborated with store team to meet periodic sales goals
- Went above and beyond customer expectations for exceptional shopping experience
- Welcomed customers and offered quick assistance to handle diverse needs
Education
BACHELOR OF SCIENCE - BUSINESS MARKETING
Southern New Hampshire University
Manchester, NH10.2024
ASSOCIATE OF SCIENCE -
McHenry County College
Crystal Lake, IL05.2021
HIGH SCHOOL DIPLOMA -
Huntley High School
Huntley, IL05.2019
Skills
- Performance optimization
- Budgeting and cost control
- Customer service management
- Staff management
- Inventory control
- Loss prevention
- Personal styling
- Product expertise
Timeline
Style Advisor
Aritzia
11.2024 - Current
STORE MANAGER
PacSun-Pacific Sunwear
08.2022 - 11.2024
STORE MANGER
PacSun-Pacific Sunwear
08.2021 - 08.2022
ASSISTANT STORE MANAGER
PacSun-Pacific Sunwear
06.2019 - 08.2021
SALES ASSOCIATE
PacSun-Pacific Sunwear
10.2018 - 06.2019
BACHELOR OF SCIENCE - BUSINESS MARKETING
Southern New Hampshire University
ASSOCIATE OF SCIENCE -
McHenry County College
HIGH SCHOOL DIPLOMA -
Huntley High School