Lauren Rutherford
Butler,PA
Summary
Knowledgeable librarian with extensive background working within public and private library systems. Fast learner and multi-tasker willing to work flexible schedule to meet location needs. Excellent knowledge of books, media and research processes. Unique experience of also working for an Open Access science publisher.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Specialist
Frontiers Media
05.2022 - Current
- Developed and deepened customer relationships to drive revenue growth.
- Answered customers' questions regarding products, prices, and availability.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Created and updated customer accounts with relevant information.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
- Created and prepared specific contracts to present to senior management.
Library Manager
Timberland Regional Library
11.2021 - 04.2022
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Educated library patrons about policies for checking out materials and using resources.
- Worked with teachers to provide students with lifelong learning and research skills.
- Resolved patrons� complaints tactfully and professionally.
- Oversaw media, catalog and instructional areas.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Collected and analyzed statistics on program data and usage using Excel.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
- Notified supervisors when major equipment repairs were needed.
- Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
- Introduced and implemented advanced media systems, collections and tools into traditional library system.
- Improved library operations by hiring staff, leading training and motivating strong performance.
- Directed total budgeting, purchasing and scheduling operations and wrote successful grants to fund innovative library and media projects.
Library Director
Pulaski Public Library
11.2019 - 04.2020
- Prepared deposits and balanced money drawer.
- Held meetings to assess future policies, procedures and long-range plans.
- Coordinated book signings, talks and dedications.
- Trained staff and wrote employee manuals.
- Confidently maintained and balanced library's annual budget.
- Managed team of 2 employees and 10 volunteers.
- Directed requests to appropriate maintenance personnel regarding physical improvement and upgrades necessary at all library facilities.
- Organized library circulation processes.
- Developed, implemented and managed special programs like school summer reading plans.
- Oversaw library staff and maintained ongoing training development program geared at educating personnel on library systems and equipment.
- Assisted customers with questions and requests.
- Hired, scheduled and motivated library staff and volunteers.
- Rectified ongoing harassment of employees by collaborating with library lawyer and consultant which resulted in removal of the harassing board members and ensuring a productive and safe work environment.
- Worked with local elected officials in securing grants to update and repair the dated HVAC system.
- Re-cataloged entire library to bring the collection up to date to better provide for ease of browsing for patrons.
- Created a Young Adult section where previously there had been none.
- Implemented teen programming to include Dungeons & Dragons, a creative writing workshop and a book club.
- Improved facilities equipment by purchasing newer and more user-friendly equipment for staff and patrons.
- Ensured the Annual Report was done in full while overcoming extenuating circumstances and missing financial information.
- Restructured employees’ job descriptions to improve efficiency and productivity.
- Became the first library in the North Country Library System to print spine labels from the computer as opposed to typing them by hand.
- Collaborated with local arts center to paint murals in the youth section.
- Ensured employees had assignments to complete as well as pay during the Stay Home motion of New York State.
Library Technician
MCCS Library
11.2017 - 04.2018
- Showed patrons where to find library resources and collected equipment, reference pieces, and other items.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Maintained and updated patron records in library system database.
- Organized and maintained detailed records on equipment use, materials logs and circulation activities.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Catalogued and sorted books and library materials.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Helped patrons to complete forms for library card issuance.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Spearheaded transition from Dewey Decimal cataloging system to Semper FindIt
Education
Master of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH09.2019
Masters of Library And Information Science -
Clarion University of Pennsylvania
Clarion, PA08.2018
Bachelor of Arts - English
Indiana University of Pennsylvania
Indiana, PA2014
Skills
- Research Proficiency
- Business Development
- Billing Resolutions
- Account Investigations
- Project Management
- Applying for Grants
- Financial Management
- Outreach Planning
- Staff Development
- Library Automation
- Manage Budgets
- Staff Hiring
- Annual Budget Preparation
- Open Access
Affiliations
- American Library Association (ALA)
Certification
- Washington State Lifetime Librarian Certification
Conferences
- Annual Charleston Conference, Charleston, SC– (2022)
Timeline
Account Specialist
Frontiers Media
05.2022 - Current
Library Manager
Timberland Regional Library
11.2021 - 04.2022
Library Director
Pulaski Public Library
11.2019 - 04.2020
Library Technician
MCCS Library
11.2017 - 04.2018
Master of Arts - Creative Writing
Southern New Hampshire University
Masters of Library And Information Science -
Clarion University of Pennsylvania
Bachelor of Arts - English
Indiana University of Pennsylvania
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